Job Title:
IT Program Manager – ERP Transformation - (Des Moines, Iowa)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
IT Program Manager – ERP Transformation - United States | Hybrid - Des Moines, Iowa
Position Summary
As an IT Program Manager – ERP Transformation , you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.
Responsibilities
Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover…