Job Title:
Sr. Analyst, Global Analytic Insights
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures. The Senior Analyst plays a crucial role in providing strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Senior Analyst partners closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap. This role is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions are critical requirements for success. One should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Senior Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across multiple areas (e.g. apply process improvement principles to streamline workflows, create/apply solutions for identified revenue opportunities, etc.).
Responsibilities:
Strategic Insight:
Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.
Identify opportunities that are crucial in overcoming business challenges based on impact and value.
Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.
Primarily responsible for maintaining internal stakeholder relationships and data driven insights
Process Review and Improvement:
Understand, map and review assigned business processes from end-to-end.
Identify operational, financial, and technological risks, and provide quantified mitigation strategies.
Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.
Ability to strategically and efficiently conduct studies focused on operational improvements and performance lifts
Analytical Project Management/Participation:
Scope and…