Coefficient Health has an immediate, full-time opening for a visionary business leader who is interested in joining an innovative, forward-thinking healthcare marketing and training agency.
At Coefficient Health, this position is equivalent to VP/SVP of Client Services.
About Us, About You
Based in New York City, and launched in early 2023, Coefficient Health is a full-service healthcare marketing agency designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams.
Are you looking for a leadership role that allows you to build strong client partnerships, lead high-performing teams, drive operational excellence, and grow meaningful business? Are you equally comfortable navigating client challenges, solving complex problems, improving processes, and rolling up your sleeves to help teams succeed?
We're looking for an agile, highly collaborative leader with an entrepreneurial mindset and a player-coach mentality. Someone who is open-minded, adaptable, and energized by the opportunity to do things differently. Someone who embraces change, values diverse perspectives, and understands that the best outcomes come from strong teams working toward a shared goal.
This role reports directly to the Partners and serves as a senior leader within the organization. The Business Lead is responsible for leading and growing a portfolio of pharmaceutical and healthcare client business, ensuring that client strategy translates into effective work while delivering strong client relationships, operational performance, team effectiveness, and financial results.
This is a hands-on leadership role requiring accountability for strategic pull-through, operational performance, client retention, business growth, profitability, and talent development.
PRIMARY RESPONSIBILITIES
Business & Client Leadership
Own the overall health, stability, and profitability of assigned business across multiple client relationships
Translate client and agency strategic priorities into clear business plans, operating priorities, and direction for teams
Balance client commitments, financial goals, and team capacity, making decisions and tradeoffs that support sustainable business performance
Build trusted partnerships with clients, ensuring a strong client experience and long-term retention
Lead key client meetings, business reviews, and planning discussions
Anticipate business risks and address issues that could compromise delivery, profitability, or client retention
Identify and pursue opportunities to grow and strengthen the business
Portfolio & Operational Leadership
Oversee the day-to-day performance of multiple accounts, teams, and client engagements.
Ensure work is delivered efficiently, effectively, and consistently across the business.
Establish processes and operating rhythms that keep teams aligned, informed, and accountable.
Partner with Project Management and department leaders on staffing, resource allocation, and workload planning.
Identify and resolve operational challenges, resource constraints, and competing priorities.
Continuously improve ways of working, communication practices, and team effectiveness.
Maintain high standards for execution, quality, compliance, and accountability.
Financial & Business Management
Own the financial health and performance of assigned accounts and books of business.
Drive revenue growth, profitability, forecasting accuracy, and resource planning.
Partner with Finance and leadership on budgeting, forecasting, staffing, and financial performance.
Ensure scopes of work are strategically sound, properly staffed, and financially responsible.
Manage scope changes proactively and maintain strong account stewardship.
Balance client expectations, team capacity, and agency objectives to drive sustainable growth.
Account Growth & Agency…