Job Description
Essential Functions:
Fulfill RMA, Sales Loaner, and TIBI order requests as assigned by the Supervisor, RMA
Receive returned RMA, Sales Loaner, credits, and TIBI orders by Supervisor RMA,
Support ongoing continuous improvement activities within the Service and Repair department
Manage and expedite sensitive RMA requests from the Quality team
Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation
Actively participate in ongoing RMA projects
Knowledge Skills & Abilities:
Ability to perform basic tasks in relation to RMA process flows with guidance from senior team members
Ability to collect data as required for RMA analytics
Understanding of Lean concepts and tools to support continuous improvement initiatives
Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment
Strong organizational skills with the ability to manage task priorities and deadlines effectively.
Strong written and verbal communication skills
Proactively handle email communications
Self-motivated with the initiative to identify and address needs independently
Minimum Education and Experience
A bachelor’s degree in business or supply chain management is strongly preferred.
1-2 years of experience
Proficiency in MS Office
Additional Job Description