College Board – Engagement and Reach – Editorial Strategy & Operations
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type : This is a full-time position
About the Team
The Engagement and Reach (EaR) division advances College Board’s mission by shaping how our work is understood, experienced, and acted on—helping protect the organization’s reputation while accelerating engagement and growth. We are a high-performing, collaborative team of communicators, marketers, creatives, and strategists who work together to deliver clear, compelling stories and turn them into creative, data-informed work that drives engagement, adoption, and results. We partner closely with leaders across the organization to shape strategy, influence decisions, and amplify the impact of College Board’s highest-priority enterprises in service of our mission.
Within EaR, our Editorial Strategy and Operations team safeguards the organization’s voice, accuracy, and credibility across everything we publish, from website copy and AP course materials to research reports and press releases. We set and enforce enterprise-wide editorial standards, keep content consistent across channels and programs, and partner with teams across the organization to make sure what we publish is clear, accessible, on-brand, and error-free. This work reduces risk for College Board and builds trust with students and educators.
About the Opportunity
As the Senior Director, Editorial Strategy & Operations, you are an editorial leader who holds a high bar for quality and gets energized by finding better ways to meet it. You have built the systems behind strong editorial work, from intake and triage to risk-based tiering and impact measurement, and you are excited by what AI and automation can do to extend the reach of a skilled editor. You respect the craft and the people who practice it, and you know how to bring an experienced team along through change without lowering the standard. You are equally at ease coaching an editor through a new way of working as you are pushing back, with a clear rationale, on a senior stakeholder’s format or timeline.
You will lead a team that is entering a period of active change: new AI tools, a redesigned intake process and workflow, and a shift from a transactional, ticket-taking function to one that’s proactive, data-driven, and focused on impact. The work is already reliable and high-quality. You will help the team deliver the same quality faster and at greater scale, as content volume across the organization keeps growing. You will build a modern editorial function with flexible systems, structure, and culture, and bring the team into the process earlier, so less rework happens downstream. Beyond the team, you will own editorial standards and strategy for College Board as a whole, defining the risk tiers, technology, and quality measures the rest of the organization will use. You will set the bar not just for this team, but for what “good” means everywhere editorial work happens. You will partner with leaders in every division, join the Communications Leadership Team as the voice of editorial, and help ensure students and educators can trust what we publish.
In this role, you will:
Design and Scale Editorial Operations (40%)
Own the workflow end to end (intake, triage, tiering, assignment, approval gate) so that quality holds and throughput scales as volume grows
Lead the organization’s AI integration strategy for editorial work, choosing, configuring, and continually improving tools that support better editing and streamline the process and administrative work around it without compromising the editorial bar
Build and maintain intake and reporting processes across ticketing/queue tools (Jira, Smartsheet, or equivalent) that make bottlenecks visible…