Test Center Outreach Specialist
College Board - Operations
Location:
This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type:
This is a full-time position
About the Team
College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance user experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement (AP) examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO’s Recruiting team focuses on expanding access to College Board’s SAT Weekend assessments, recruiting educators and institutions around the world to open their doors and become test centers for students in their communities.
About the Opportunity
As a Test Center Operations Specialist, you will help make sure every student who wants to take the SAT has a place to test. You will recruit new test centers and help existing centers expand the seats they offer. You will reach out to schools, colleges, and universities in areas where testing demand is high, guide interested partners from first conversation through application and keep multiple concurrent recruiting activities organized and on track. Your work turns interest into real seats for students who want to take the SAT.
In this role, you will:
New Test Center Recruitment (50%)
Conduct phone and email outreach to K-12 schools and higher education institutions in metro areas with limited testing capacity
Respond to inbound interest from prospective test centers, then schedule and lead introductory calls
Explain the benefits and requirements of becoming a test center, answering questions clearly and accurately
Guide prospects through the application process and hand off completed applications to the test center establishment team
Follow up with prospects who have not yet applied, using approved outreach scripts and templates
Capacity Expansion Outreach (30%)
Contact existing test centers in high-demand areas to request additional seats for upcoming test dates.
Carry out U.S.-based and international capacity outreach campaigns according to campaign plans and timelines
Track seat commitments and confirm updates with the appropriate teams
Pipeline Tracking and Team Coordination (20%)
Log outreach activity, prospect status, and seat commitments in Salesforce accurately and on time
Prepare regular reports on outreach activity and results for the recruiting team
Coordinate with fellow outreach staff to divide prospect lists and avoid duplicate contacts
Share feedback from prospects and suggest improvements to outreach scripts and materials
About You
Experience in outreach, recruitment, sales development, or customer relationship work, with 3-5 years of experience engaging and following up with external partners
Comfort with high-volume phone and email outreach, including first-time conversations with people you have not spoken with before
Clear, approachable communication skills and the ability to explain requirements and answer questions accurately
Strong organization and follow-through, with the ability to manage many prospects at different stages at once
Experience using Salesforce or another customer relationship management (CRM) tool to log activity and track progress. Salesforce experience is preferred
Attention to detail in record keeping and reporting
Experience working with…