Recruiter for the role:
Paul Williams Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance.
Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world’s best known airport experiences programmed, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands’ reward programmers and loyalty initiatives.
With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters, and assist in times of need.
While specializing in financial services, travel, and retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.
The role is focused on supporting our Team Members with IT services and infrastructure in our Americas region and will involve working as part of a cross-functional global technology team. The ideal candidate will manage and support PC’s, mobility, server, and network systems within the Americas region in compliance with Collinson policies and PCI-DSS controls. The candidate will work alongside other Collinson technical teams, personnel, and external suppliers to contribute to and continuously improve upon our service and infrastructure support capabilities. In addition, the candidate will work with first- and second-line internal customer support enquiries, ad-hoc operational support and be responsible for training Team Members of Collinson services as appropriate. This position also contributes to the overall governance and success to maintaining yearly PCI-DSS certification.
Key Responsibilities
What You'll Do:
The ideal candidate must demonstrate the ability to:
Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
Manage the day-to-day incidents and service requests resolving them in a timely manner utilizing the ITSM tool of record
Verify scheduled backups have completed as expected as part of maintaining a working end user compute environment
Refine and document the build and deployment processes, ensuring these are transparent, reliable, efficient, and repeatable as part of the deployment lifecycle
Install and support Microsoft Office applications including Exchange and Office 365 software and additional approved, as needed, software
Ensure software and support license details are logged and assets are tracked
Perform basic PC, network, and mobility troubleshooting
Analyze server and network activity and maintain performance monitoring systems as well as other software programs e.g., intrusion detection, virus scanning applications, etc.
Assist with maintaining local servers, VPNs, and system backups ensuring compliance with Collinson…