Job Description
The Role
The Platform Engineering Manager is responsible for the shared technology platforms, cloud services, platform tooling and operational capabilities for the Insurance technology estate.
The role leads Platform Engineering across the Insurance technology estate, providing the platforms, tooling and operational capabilities that enable secure, reliable software delivery.
The role provides leadership for the Platform Engineering chapter and supports the development of DevOps Engineers across the Insurance technology estate, promoting consistent platform practices and engineering standards.
Key Responsibilities
Own and operate shared platform services, cloud platforms and platform tooling, ensuring they remain reliable and maintain uptime within agreed service levels.
Oversee third-party platform suppliers and service providers, ensuring effective service delivery, adherence to agreed service levels and that they remain compliant with regulatory expectations.
Lead platform operations, observability, incident management, root cause analysis, annual disaster recovery testing and operational resilience activities.
Manage platform lifecycle activities, including technical debt reduction, end-of-support risks and continual service improvement.
Manage and reduce vulnerabilities identified by automated and manual security testing.
Define and maintain platform engineering standards and approved tooling, providing technical leadership and guidance to DevOps Engineers.
Ensure platform services and platform tooling remain aligned with approved Enterprise Architecture standards and the technology roadmap.
Embed Secure-by-Design principles and secure engineering practices across platform services, engineering tooling and Engineering teams.
Ensure platform services, engineering tooling and third-party platform solutions are implemented and operated in accordance with approved security policies, standards and control frameworks.
Work with the Security team on vulnerability remediation, platform hardening and security improvement initiatives.
Ensure platform services provide appropriate security, monitoring, logging and auditability capabilities.
Support security assurance, audit and remediation activities relating to platform services and engineering tooling.
Lead and support Platform Engineering chapter members through coaching, performance management and career development.
Provide guidance and mentoring to DevOps Engineers embedded within product teams, supporting consistent engineering practices and capability development.
Support recruitment, onboarding and retention activities within the Platform Engineering chapter.
Encourage knowledge sharing, collaboration and continuous improvement across Platform Engineering and wider engineering teams.
Maintain visibility of team capacity, skills development needs and operational risks.
Foster a culture of ownership, accountability and engineering professionalism.
Knowledge, Skills and Behaviours
Essential
Experience leading a Platform Engineering, DevOps, Cloud Operations or Infrastructure Engineering team.
Experience operating and supporting cloud platforms and technology services within a production environment.
Experience managing service reliability, incident response, operational resilience and continual service improvement activities.
Experience implementing and supporting Infrastructure as Code, CI/CD pipelines, automation tooling and engineering enablement practices.
Experience evaluating, implementing or supporting AI-enabled engineering capabilities, including developer productivity tooling and automation solutions across engineering teams.
Experience working with third-party technology suppliers and managed service providers.
Experience supporting secure engineering practices and collaborating with Security, Architecture and Engineering teams.
Experience coaching and developing engineers within either direct or matrix management structures.
Knowledge of AWS and/or…