Job Description
Purpose of the job
As a Salesforce Developer for Agentforce & AI Solutions, within the Salesforce Centre of Excellence (CoE), you will play a key role in developing and enhancing Collinson’s Salesforce AI and Agentforce capabilities, with a strong focus on Customer Service and Membership solutions.
Working closely with the Salesforce Platform Manager, Salesforce Technical Solution Designers, Tech Leads, Data Cloud specialists, developers, and key business stakeholders, you will help design, build, and optimise AI-powered solutions and Salesforce AI agents that improve operational efficiency, customer experiences, and service outcomes.
This role combines Salesforce development expertise with emerging AI technologies, Agentforce capabilities, automation, and intelligent customer engagement solutions. The successful candidate will help shape and evolve our Salesforce AI strategy by collaborating with technical and business teams to define, refine, and implement impactful use cases for Salesforce AI agents and intelligent workflows.
The role is internally focused, supporting Collinson teams and operational processes, while ultimately enabling better outcomes for our clients and customers globally.
Key Responsibilities
Salesforce Agentforce & AI Development: Design, develop, configure, and optimise Salesforce Agentforce solutions, AI-powered workflows, and intelligent automation capabilities within the Salesforce platform. Salesforce Development: Develop scalable and maintainable Salesforce solutions using Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL, APIs, and platform technologies. AI & Intelligent Automation: Contribute towards the development of AI-driven customer service and membership solutions leveraging Salesforce AI capabilities, Einstein, Agentforce, and Data Cloud integrations. User Case Definition & Collaboration: Work closely with key business stakeholders to identify, define, refine, and prioritise AI and Agentforce use cases aligned with business objectives and operational needs. Cross-Functional Collaboration: Collaborate closely with Data Cloud specialists, Salesforce Technical Solution Designers, Tech Leads, architects, and other developers within the Salesforce Centre of Excellence (CoE). Solution design: Support the continued evolution of Salesforce AI capabilities by contributing to scalable, secure, and maintainable solution designs aligned with Salesforce best practices, enterprise architecture standards, governance and AI frameworks. Integration & Data Management: Support integrations between Salesforce, Data Cloud, AI services, and external platforms, ensuring data consistency, security, and performance. Testing & Quality Assurance: Develop and support testing strategies including unit testing, integration testing, and user acceptance testing to ensure high-quality solution delivery. Performance Optimisation & Monitoring: Monitor and optimise Salesforce platform and AI solution performance, ensuring operational reliability, scalability, and efficiency. Continuous Learning & Innovation: Stay current with Salesforce AI, Agentforce, Einstein, Data Cloud, and emerging AI technologies. Contribute ideas and innovation opportunities that enhance customer and operational experiences.
Knowledge, skills and experience required
Required: 4+ years of experience in Salesforce development roles. Strong hands-on experience with Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL/SOSL, APIs, and Salesforce platform development. Experience working with Salesforce CRM platforms including Service Cloud and Sales Cloud. Knowledge and experience in Salesforce Agentforce development and configuration, Salesforce AI capabilities, Einstein, and intelligent automation solutions. Understanding of AI concepts, conversational AI, automation workflows, and customer service technologies. Experience working collaboratively with business stakeholders to define and refine technical requirements and…