FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
About the team
FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies.
About the role
Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite’s newest customers, consulting on their pre-sale's engagement, implementation, scaling and handoff to Account teams, and subsequent technical project based consultation and support.
This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our programmatic Advertiser Suite offerings prior to, during and post implementation.
You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to support our most strategic Tier 1 accounts, coach junior teammates, drive the governance of our methodologies, define & execute strategies and initiatives to evolve our best practices and processes that allow us to scale successfully.
Schedule: Onsite 4days per week in the New York office. 1day remote work schedule
This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.
Job Description
Responsibilities
Deeply understand our most strategic customers' programmatic and technical requirements and craft elegant technical solutions
Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
Develop and deliver custom onboarding plans to scale customer spend through the platform
Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency, leveraging skills such as SQL and API management
Build trusted relationships with customer stakeholders, particularly in Ad Ops, engineering, data science, and product roles
Act as a technical subject matter expert (SME) on the Advertiser Suite for clients and internals
Provide ongoing feedback to product and engineering to drive roadmap initiatives
Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution
Coach and support junior members of the team helping them overcome challenges and develop expertise
Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives
Develop and maintain documentation outlining our best practices and procedures
About You
Experience in a technical customer facing or support role in AdTech
Strong understanding of real time bidding and programmatic advertising, especially in relation to the goals and mechanics of demand side media/ tech companies, agencies and advertisers
Client-centric, exceptional…