Company introduction:
Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care.
The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.
We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways
Job overview :
The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues.
Location: On site 2-4 days a week in office at ourJersey City office .
Reports to : Director, End User Services
Roles and responsibilities
( Include but are not limited to ):
Manage technical tasks related to onboarding and offboarding of Compass users
Attend the office full time and support end user requests
Take responsibility for the Zoom Rooms audio-visual technology in every conference room
Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products
Logging service desk tickets from internal employees and working with them to resolve any technical issues
Troubleshooting and resolving IT hardware and software issues
Collaborate on projects with cross functional teams as needed
Support hardware and software of all end user devices
Setting up and support end user mobile devices
VIP support of our senior staff
Act as Technician on Duty for important US-based conference calls
Create high quality AV/IT Documentation resources
Proactively create tasks to improve AV/IT systems and process
Remain up to date with current technology trends and best practice
Candidate Profile:
Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices
High level of understanding of Zoom and audio-visual technology
Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF
High level of understanding and experience of Office 365 & Microsoft products
Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology
Experience working in IT work management/ticketing systems, Jira service desk experience a plus
Ability to prioritize workload and involvement with VIP support
Strong analytical, project management, written and verbal communication skills
Previous involvement with on-boarding / off-boarding of employees
Proficient dealing with digital security threats
Exceptional problem-solving skills in high pressure situations
Completely self-sufficient and able to work with minimal supervision & support
Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented
Experience working in an ITIL environment, including request, incident and change management processes
Strong alignment with core company mission and values
Compensation Description (annually):
Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.
Please note that the base salary range is a guideline, and individual total compensation will…