A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
J ob Title: Customer Success Manager
Locations: Remote- Highly preferred Eastern or Central Time Zone
Reports to : Senior Manager, Customer Success
A quick snapshot…
The Customer Success Manager will manage a portfolio of Conga’s large, and complex national and global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.
You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.
Why it’s a big deal….
Conga’s customers are industry leaders who rely on us to power their revenue operations at scale. As a Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for national and global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high-visibility role where your ability to build trust, influence adoption, and deliver value will make a measurable difference.
Are you the person we’re looking for?
Required experience: 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise level, national or global customer accounts. As a subset of total experience, 3 or more years of B2B SaaS Customer Success experience in a complex enterprise grade SaaS company with a proven track record of customer retention and expansion.
Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Uses data-driven approaches to guide customer maturity, identify areas for improvement, and track success with precision. Be comfortable using tools such as PowerBI, Gainsight, Salesforce and Clari.
Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive-level and non-technical audiences. Skilled at building rapport, earning trust, and managing relationships across diverse customer profiles and internal teams.
Strategic problem-solver with a proactive mindset —comfortable navigating complexity and ambiguity. Equally adept at diving into operational details and engaging at a strategic level to drive meaningful customer outcomes.
Project management proficiency: Demonstrated ability to lead complex, cross-functional customer initiatives from planning through execution. Skilled at defining objectives, coordinating stakeholders, managing timelines, dependencies, risks, and action items, and maintaining accountability to drive initiatives toward measurable outcomes.
Business acumen : Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers Confident in advising on best practices, backed by a solid understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
Customer advocacy: Passion for advocating on behalf of customers, representing…