Position Summary
Construction Resources is seeking a strategic, results-driven General Manager to lead and oversee operational performance across its Glass Division. This individual will be responsible for driving efficiency, profitability, quality, safety, and customer satisfaction across glass operations, including fabrication, installation, service, scheduling, project coordination, and warehouse functions, as applicable.
The General Manager will work closely with sales, project management, field teams, and executive leadership to ensure projects are completed safely, accurately, on schedule, and within budget. This role requires a hands-on leader who can develop strong teams, implement scalable processes, manage financial performance, and identify opportunities to improve operational execution and support business growth.
Key Responsibilities
Operational Leadership & Execution
Oversee day-to-day operations for the Glass Division, ensuring efficient coordination across fabrication, installation, service, scheduling, and project execution.
Establish operational priorities, performance standards, and accountability measures to support business objectives.
Monitor project workflows from order intake and measurements through material procurement, fabrication, delivery, installation, and final completion.
Identify operational bottlenecks, scheduling challenges, and process inefficiencies; implement solutions to improve productivity and turnaround times.
Standardize operating procedures and best practices across applicable teams and locations.
Ensure adequate staffing, equipment, materials, and resources are available to meet customer demand and project commitments.
Financial Performance & Business Growth
Develop and manage operating budgets, monitor expenses, and drive profitability across the Glass Division.
Evaluate key financial and operational metrics, including revenue, gross margin, labor costs, productivity, rework, material waste, and project profitability.
Identify opportunities to improve margins, control costs, and maximize operational efficiency without compromising quality or customer service.
Partner with sales and executive leadership to support business growth, capacity planning, forecasting, and strategic initiatives.
Review operational performance regularly and develop action plans to address performance gaps and improve results.
Team Leadership & Development
Lead, develop, and support operations managers, supervisors, project coordinators, installers, fabricators, and other team members.
Establish clear expectations, goals, and performance metrics while fostering a culture of accountability, collaboration, and continuous improvement.
Coach and develop leaders to strengthen team performance, improve decision-making, and build internal talent.
Evaluate staffing needs and workforce capacity to support current operations and future growth.
Partner with Human Resources and Talent Acquisition on workforce planning, recruiting, onboarding, retention, and employee development.
Project Management & Customer Satisfaction
Ensure projects are completed accurately, safely, on schedule, and within established budgets and quality standards.
Partner with sales, estimating, project management, and customer-facing teams to ensure a smooth transition from sales through project completion.
Establish effective communication and escalation processes for project delays, installation challenges, material issues, and customer concerns.
Oversee resolution of customer complaints, service issues, warranty claims, and installation deficiencies.
Drive accountability for quality workmanship, accurate measurements, proper material handling, and timely completion of work.
Build strong working relationships with customers, builders, contractors, developers, designers, vendors, and internal business partners.
Safety, Quality & Compliance
Promote a safety-first culture across warehouse, fabrication, transportation, and field installation…