Responsible for performing data research and analysis to support business operations including:
•Creating data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets
•Blending historical data from available external and internal data sources
•Data processing, cleaning, analysis, modelling and visualization to identify data patterns and trends to help improve business decision making
•Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.)
•Researching and applying knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions
•At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics
The CRM & Reporting Associate supports the administration, maintenance, and continuous improvement of the CRM platform used by Commercial teams across the organization.
The role helps ensure CRM system effectiveness, data quality, user support, and alignment of CRM functionality with commercial processes and business requirements. Working closely with Commercial Excellence, Sales, IT, and Global CoE teams, the CRM & Reporting Analyst contributes to the effective and compliant use of Microsoft Dynamics while supporting reporting, data management, and process improvement activities.
Key Accountabilities & Responsibilities
CRM System Support & Administration (Microsoft Dynamics)
Support the day-to-day administration of Microsoft Dynamics CRM.
Assist with maintaining CRM configurations, data structures, workflows, and user settings.
Support testing activities for system enhancements, updates, and releases.
Work with IT and Global CRM teams to help resolve system issues and implement improvements.
Monitor system performance and escalate issues when required.
Help maintain CRM documentation and process guidelines.
CRM Data Quality & Governance
Support CRM data quality initiatives and follow established data governance standards.
Monitor data completeness, accuracy, and consistency and identify areas for improvement.
Assist with regular data quality reviews and cleansing activities.
Support reporting and analytics requirements by ensuring accurate CRM data.
Maintain user guides, training materials, and process documentation.
User Management, Training & Support
Support user account administration, including provisioning, access requests, and role assignments.
Act as a first point of contact for CRM user questions and basic system issues.
Work closely with the CRM Service Desk to track and resolve incidents and enhancement requests.
Assist with onboarding and training of new CRM users.
Support user adoption and change management activities related to CRM enhancements.
Stakeholder & Cross-Functional Collaboration
Collaborate with Commercial Excellence, Sales, Marketing, and IT teams to support CRM-related activities.
Gather user feedback and business requirements for system improvements.
Assist in coordinating communication between business stakeholders and technical teams.
Contribute to CRM standardization and process alignment initiatives.
Projects & Continuous Improvement
Support global and regional CRM projects and enhancement initiatives.
Identify opportunities to improve user experience and streamline CRM processes.
Assist with documenting business requirements, testing, and implementation activities.
Contribute ideas for improving CRM functionality, data quality, and user adoption.
Compliance & Quality Assurance
Follow company policies, data privacy requirements (including GDPR), and CRM procedures.
Support internal audits and compliance reviews related to CRM access and data quality.
Maintain accurate records, documentation, and audit evidence where required.
Key Stakeholders You Will Support
Commercial Excellence & SFE Teams
Sales Representatives and Sales…