The ERP Business Systems Analyst – serves as a hands-on business and technology partner responsible for supporting, implementing, and continuously improving Microsoft Dynamics 365 Business Central and the surrounding Microsoft business applications ecosystem, including Dynamics 365 CRM, Power Platform, Power BI, Microsoft Fabric, and Microsoft 365 Business Central. This role works closely with Finance, Accounting, Operations, Supply Chain, branch leadership, and IT to standardize business processes, strengthen financial controls, and enable Business Central as the common finance foundation for GL detail, financial dimensions, entity consolidation, and intercompany across CBX businesses.
The ideal candidate brings a practical blend of business analysis, Microsoft ERP functional expertise, working accounting knowledge, and strong organizational skills. This individual will translate business needs into standard Business Central processes, leverage existing CBX process maps (Order-to-Cash, Procure-to-Pay, Record-to-Report), favor out-of-the-box capabilities over customization, safeguard data and financial accuracy through deployments, and help users adopt the platform with confidence. Hands-on Business Central or Dynamics NAV experience is highly valued, particularly as part of a prior implementation or migration.
Responsibilities
Business Process Analysis & Standardization
Analyze and document current-state and future-state processes across Record-to-Report, Order-to-Cash, Procure-to-Pay, Inventory, Manufacturing, and Project/Job Accounting.
Facilitate discovery workshops with business leaders, branch SMEs, and process owners, and translate needs into process maps, user stories, fit-gap findings, and acceptance criteria.
Promote standard, out-of-the-box Business Central processes across businesses and branches while documenting justified business variations and their dependencies.
Identify manual workarounds, control gaps, and automation opportunities, and build reusable process templates, SOPs, and playbooks for future deployments.
Dynamics 365 Business Central Configuration & Support
Serve as a primary functional resource for Business Central modules, including General Ledger, Dimensions, AP, AR, Cash Management, Fixed Assets, Purchasing, Sales, Inventory, Warehouse, Jobs, Manufacturing, and Intercompany.
Maintain setup tables, posting groups, number series, approval workflows, user permission sets, and security groups in partnership with IT administrators.
Evaluate requirements against standard Business Central capabilities and AppSource solutions before recommending extensions or custom (AL) development.
Troubleshoot user and system issues, perform first-level root-cause analysis, and manage Microsoft partner and ISV support cases through resolution.
Microsoft Business Applications Ecosystem
Support business processes that span Business Central, Dynamics 365 Sales/CRM, Dynamics 365 Field Service, Dataverse, Microsoft 365, Teams, and SharePoint.
Identify and document requirements for Power Automate workflows, Power Apps, and Business Central approval and notification processes that reduce manual effort.
Partner with IT on environment management, sandbox and production environments, Microsoft release waves, update testing, and extension/app lifecycle.
Evaluate opportunities to apply Microsoft Copilot and AI capabilities within Business Central and Microsoft 365 to improve productivity and data quality.
Financial & Accounting Process Support
Partner with Finance and Accounting to align chart of accounts, legal entities, dimensions, tax, payment terms, and posting rules with corporate standards.
Support financial consolidation, intercompany transactions, period-end and year-end close, reconciliations, and management reporting in Business Central.
Help ensure operational transactions from source ERPs (Comsense, Sedona, ContractERP, and others) map accurately into Business Central for consolidated financial reporting.
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