IP US Patent Manager Cooley is seeking an IP US Patent Manager to join the IP Services team.
*Hybrid Schedule Philosophy : As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days. Employees on a hybrid work schedule must work from their regular state of residence during hybrid remote days and are expected to be within a commutable distance of a Cooley office. (Department director or manager will provide direction on your schedule and any in-office expectations).
Position summary: The IP US Patent Manager is responsible for providing support to practitioners in the Patent Prosecution and Counseling practice group, including client management support, focusing on efficiency, process improvement, risk management, quality control, workflow and other processes impacting client service provided by the US Filing Specialist (USFS) team. This position will also partner with other client service management to provide support of internal client service, and in the creation and maintenance of client service metrics. Oversee daily administrative operations of the USFS team. Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities:
Supervisory and management:
Provide leadership, mentorship, and operational oversight for the USFS team and the various functional areas within the team’s structure
Actively manage USFS caseloads, client assignments, workload, and capacity in coordination with Supervisors and Leads; rebalance assignments and address coverage or workload concerns as needed to support deadlines, quality, and client service
Manage the day-to-day performance of USFS Supervisors and Leads, setting clear expectations and priorities, address routine team needs, and support consistent execution across the US patent filing team
Delegate appropriate responsibilities to Supervisors and Leads and follow up on assignments, service needs, deadlines, and performance expectations to ensure work is completed accurately, timely, and consistently
Develop metrics and accountability measures to drive USFS team performance, efficiency, and accuracy
Review, develop, and recommend service offerings to maximize utilization of the USFS team at a cost-effective price point
Engage in communication with patent practitioners to ensure client service is effective and consistently meets or exceeds expectations
Lead the development of structured USFS training and development in in collaboration with supervisors and leads, provide coaching and feedback, support skill development, and create opportunities for USFS team members to build proficiency and take on increased responsibility
Identify and coordinate staffing needs and other resources for USFS team special projects
Ensure effective coverage is provided to practitioners and client teams in all cases
Ensure accurate and timely entry of billable and non-billable time and review IntApp entries prior to month-end closing
Manage realization rate of collection for billed services to identify challenges early and make adjustments to maintain profitability
Enter billable time and fixed fees, as appropriate
Client service management:
Propose and implement annual business plan
Lead and support timely and successful completion of IP Client Service projects and initiatives
Collaborate with client service managers to proactively identify issues, compliance, risks, and team priorities and propose appropriate courses of action
Collaborate with other client service managers to facilitate short and long-term client assignment and/or reassignments
Reinforce quality and procedural standards with Supervisors and…