About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Description
The TMS associate Product Owner is a role to support a capability as part of the Digital Capability team under Digital Marketing which supports and enabling the strategies of Copeland and subsequent businesses. This capability specialist will coordinate with other capability owners (such as web, PIM, & DAM) to manage, document, process, and govern tools and platforms related to the capability.
Further this product owner will operate across our business units and functional teams to overseeing and managing their translation needs with our vendors as well as maintenance, development, and management of the TMS systems, ensuring accuracy, and facilitating efficient operation and distribution of the content translations.
The ideal candidate will be a critical thinker, a self-starter, an excellent communicator, possessing experience with marketing technology (MarTech) with experience managing a ditigal platform. Partnering with key marketing, business, and technology leads, the TMS product owner will support the digital capability roadmap and framework. This role will report to the Digital Demand Lead.
Duties & Responsibilities
Perform administration of platform systems, users, roles and associated data across a range of enterprise tools including those that may be assigned on an ongoing basis.
Build enhancements for data and metadata to manage platform in relation to integrations and capability; managing backlog for future improvements.
Monitor & facilitate translation requests, coordinate delivery activities and ensure timely completion of translation projects.
Maintain data quality and hygiene and adhere to standard processes to ensure proper operation of systems (Primarily TMS - Translation Management System and other related platforms).
Collaborate with capability owners across PIM, DAM, Web and Commerce to support integrated content processes.
Assist users in with content submissions, exports, troubleshooting and platform adoption.
Train and document governance standards, business processes, system configurations and operating procedures.
Coordinate with vendor support teams for system setup, configuration, and issue resolution for supported platforms.
Track and manage orders and billing related to submissions
• Monitor operational metrics including translation volumes, turnaround times and platform utilization.
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Other
Excellent collaboration, communication and presentation skills
Experience working with and gathering requirements from stakeholders.
Excellent listening skills to understand and interpret stakeholder responses.
Strong facilitation skills to lead requirements and user story sessions
Strong interpersonal skills
Analytical skills to understand health of system and adjust system operation practices
Additional Information
Travel - approximately 1-5%
Requirements
Basic
One (1) year managing a digital SAAS Platform
Three (3) years of general digital/martech/IT experience
Strong project management skills.
Skill in learning and administering SAS (Software as System) platforms
Advanced computer application skills such as MS Office Applications and…