Join us for this incredible opportunity to join our management team as a AOAO Operations Manager at Ka'anapali Ali'i in Lahaina, Hawaii. CoralTree Residence Collection is a premier hospitality portfolio of premium vacation rentals, resort residences, and homeowner associations, managed by CoralTree Hospitality. The collection specializes in managing luxury properties that offer the services of a high-end hotel with the space, privacy, and full amenities of a private home. Properties range from studios to multi-bedroom villas, typically featuring full kitchens, private lanais or patios, and access to resort-style pools, spas, and fitness centers. CoralTree Hospitality is recognized by VRMA as 2026 Vacation Rental Manager of the Year!
The AOAO Operations Manager shall assist the Board , while representing CoralTree Residence Collection Hawaii and the Kaanapali Alii association by being the ambassador of Aloha , and is responsible for fostering this culture in all team members and facilitating this spirit with homeowners and guests.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
Paid Vacation, sick days, and holidays
401(k) Retirement Savings Plan with a company match
Group Medical, Dental, Vision, Life Insurance, and Disability Benefits
Paid Parental Leave
Employee Assistance Program
Five complimentary room nights at CoralTree Hospitality properties
Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
The Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities
Leadership & Association Management
Manages the homeowners’ association according to the management contract, governing documents, resolutions, policies, and direction of the Board, General Manager, and/or Area Managing Director.
Collaborates with leadership, Finance, the Board, and committees to prepare annual operating and capital reserve budgets.
Ensures AOAO-related positions are adequately staffed to provide appropriate service, coverage, safety, and security.
Maintains knowledge of Hawaii State statutes related to condominium associations and management, Association insurance, and the management agreement.
Provides regular reports to the Board regarding financials, projects, maintenance, safety, security, and property operations.
Regularly inspects the property and provides recommendations for maintenance, repairs, and capital improvements.
Association Services & Operations
Collects competitive bids, negotiates contracts, and works with contractors and service providers for property services and projects.
Supports Board officers and committees, including Finance, Facilities and Design, Landscape, and Resource Committees.
Ensures contracted services are conducted in a timely and professional manner and within approved budgets.
Oversees projects as needed while working with the Engineering team and/or hired project managers.
Maintains the property to first-class quality standards, including grounds, common areas, limited common areas, and landscape.
Leads by example with professionalism, integrity, teamwork, diplomacy, problem solving, and relationship building.
May be called after hours, weekends, days off, PTO, and holidays to address emergency property needs.
Guest & Owner Experience
Establishes and maintains positive relationships with owners, guests, vendors, and contractors and responds timely to concerns.
Manages the guest service experience and implements plans to improve Guest Satisfaction and property operations.
Prepares owner communications, property notices, newsletters, website updates, and…