This position is located on the Cornell University Campus in Ithaca, New York.
No Visa sponsorship or relocation is available for this position.
The Opportunity:
The Division of Public Safety (DPS) is a team of public safety professionals that work collaboratively with our community to keep Cornell a safe and healthy campus to learn and live. The Public Safety Division is comprised of the Public Safety Communications Center, University Police Department, Emergency Management, Clery Compliance, Access Control, Community Response Team, and Public Safety Ambassadors.
Housed within the Division of Public Safety, Cornell University’s Public Safety Ambassadors (PSAs) are unarmed safety and security professionals who play a vital role in maintaining a safe, secure, and respectful campus environment. PSAs routinely patrol designated areas of campus, identify and report suspicious or hazardous situations, conduct security checks of university facilities and equipment, provide security support for high-profile events, assist with emergency preparedness and incident planning, and support campus-wide emergency response efforts in collaboration with Public Safety Division partners.
Reporting to the Director of Security Services, the Public Safety Ambassador Supervisor oversees daily public safety operations, supervises and develops Public Safety Ambassador staff, coordinates patrol and facility protection activities, and ensures a safe, welcoming, and secure campus environment. This role provides operational leadership, supports community engagement efforts, enforces established procedures, responds to safety concerns, and collaborates with campus partners to promote safety and security across the university.
In this role you will:
Lead, supervise, and support a team of Public Safety Ambassadors in maintaining a safe, secure, and respectful campus environment.
Provide day-to-day operational oversight, including regular inspections of personnel and assigned areas, performance management and ensuring appropriate staffing coverage.
Assist with scheduling, shift coverage, and timekeeping.
Mentor, train, and coach Public Safety Ambassadors, fostering professional development, accountability, and high standards of service.
Oversee and support PSA operations for high profile university events, including sporting events, student events, and invited speakers.
Patrol designated areas of campus to help maintain a safe, respectful environment for all those on Cornell’s campus.
Identify and report suspicious or hazardous situations.
Conduct checks of essential university facilities and equipment.
Ensure welcoming and safe environment through vigilance, adherence to safety protocols, and professional interactions with staff, visitors, and the public.
Participate in planning for critical incidents and campus-wide emergencies.
Support emergency response efforts by working alongside Public Safety Division partners to help ensure scene safety and provide traffic control.
Work in integrated response teams that may include members of Cornell University EMS, Environment Health & Safety, Student and Campus Life, Community Response Team, Cornell University Police Department, and regional agencies.
Be available for work assignments outside regularly scheduled shifts, including security for special events, athletic contests, staffing shortages, and weather or disaster emergencies.
Work varying schedules and hours as needed to support operational and business needs, which may include evenings, weekends, holiday, and special events.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting…