Student Services Assistant, ILR Graduate Office
About The ILR School
Since our founding in 1945, the ILR School has advanced labor, employment, and management studies nationally and internationally through teaching, research, and outreach. As the leading institution for the social sciences of work, we examine both organizational effectiveness and the human experience in the workplace, addressing the critical global challenges of our time. Our expertise spans emerging workforce issues including arbitration and dispute resolution, collective bargaining, global labor supply chains, fair pay and equity at work, workplace safety, HR analytics, climate change and green jobs, compensation, and artificial intelligence and the future of work. Our students learn about labor-management relations, conflict resolution, labor law and policy, economics, human resource management, and organizational behavior through our undergraduate, graduate, and professional programs.
The Opportunity
Are you passionate about helping students succeed? Do you enjoy building relationships, solving problems, and keeping complex operations running smoothly?
The ILR Graduate Programs Office is seeking a highly organized, service-oriented, and collaborative Student Services Assistant to support graduate students, prospective students, faculty, and staff across a broad range of program administration and student support functions . This role is ideal for someone who thrives in a fast-paced environment, excels at balancing multiple priorities, embraces opportunities to learn and grow, and takes pride in creating a welcoming, supportive, and positive experience for others.
As a key member of our Graduate Programs team, you will serve as one of the first points of contact for students and visitors, helping to shape the experience of prospective applicants, admitted students, and current graduate students. You will support admissions, student services, events, academic programs, and day-to-day office operations while working closely with colleagues across the university.
If you are proactive, detail-oriented, adaptable, and committed to excellent customer service, we encourage you to apply with your resume and cover letter!
What You'll Do
Support Graduate Admissions and Recruitment:
Serving as a primary point of contact for applicants and prospective students across ILR graduate programs
Responding to inquiries regarding admissions requirements, deadlines, application processes, and program offerings
Reviewing applications for completeness and following up regarding missing materials
Completing admissions system processes, including application tracking, reviewer assignments, and status updates
Assisting with recruitment activities, open houses, student visits, graduate fairs, and yield events
Monitoring application progress and providing admissions updates to the Graduate Programs team
Supporting compliance with university policies related to admissions, privacy, and student records
Deliver Outstanding Student Services:
Serving as the primary contact for student, faculty, staff, alumni, visitor, and vendor inquiries
Assisting students with academic and administrative processes, including forms, degree planning, course waivers, and independent study requests
Coordinating appointments, meetings, agendas, and team communications
Coordinating processes related to student spaces such as locker assignments, mail distribution, and space ordering needs
Maintaining office systems, listservs, shared inboxes, Canvas sites, and student records
Handling confidential information with discretion and professionalism
Coordinate Programs and Events:
Coordinating logistics for orientations, residential sessions, commencement activities, student events, professional development programs, and campus visits
Coordinating event scheduling, room reservations, catering, materials, and vendor coordination
Communicating program and event information through multiple channels
Supporting student…