Shelter Operations Manager
Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.
Our Core Values: * Survivor- Centered * Social Justice * Well-Being * Collaboration * Integrity
Summary of Cornerstone
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org .
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Pay Range: $71,000 - $75,000/ year
Schedule: Monday-Friday. Core hours are 9am-5pm. This position includes days, and may require occasional evenings, weekends, and holidays, as needed. This position is also included in an on-call rotation, once every four weeks.
Unionized Position : No
Job Summary:
The Shelter Operations Manager oversees the daily programmatic and operational functions of Cornerstone’s Emergency Services (shelter) Program, including 24-hour shelter, hotel, and crisis line services. This position provides leadership and supervision to ensure trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, and inclusive environment.
Responsibilities include daily operations, program quality, strategic planning, operational decision-making, and employee management, with direct oversight of full-time shelter staff and other positions as assigned. In collaboration with the Senior Director of Housing and Support Services, and Shelter Coordinator; the Manager supports recruitment, hiring, onboarding, and staff training to maintain an effective advocacy team. This position also collaborates with internal teams and community partners to meet survivor needs, support transitions from shelter, and ensure compliance with organizational policies and program requirements.
Experience/Qualifications: Minimum of 2 years of experience providing direct services to survivors of domestic violence, sexual violence, human trafficking, or homelessness. related field, equivalent social services experience, bilingual or multilingual skills, and proficiency in Microsoft Office and web-based applications are a plus.
Experience providing direct services and advocacy to individuals and families impacted by domestic violence, sexual violence, and/or human trafficking, with a strong understanding of survivor-centered and trauma-informed practices.
Knowledge of the intersection of domestic violence, poverty, homelessness, and housing instability, including available housing resources and community supports.
Strong leadership, communication, and interpersonal skills, with the ability to supervise, coach, and support staff effectively. Bilingual or multilingual skills are a plus.
Essential Functions:
Oversight, Leadership, Supervision, and Programming (60%) Oversee, develop, and evaluate shelter, hotel, and 24/7 crisis line services in alignment with Cornerstone’s mission, values, and program standards.
Provide staff supervision, coaching, performance management, and accountability, including regular supervision meetings and ongoing professional development.
Collaborate with the Shelter Coordinator on recruitment, hiring, onboarding, training, and the development and maintenance of training materials, policies, and procedures.
Direct Services and Staff Support (25%) Oversee advocates’ support of participants in achieving goals, developing safety plans, accessing resources, and transitioning from shelter or hotel placements.
Ensure staff maintain current knowledge of housing,…