Role Overview:
RECEPTIONIST
(On-site, San Francisco)
If you are a friendly and organized professional looking for an opportunity to showcase your communication and customer service skills, then we would like to meet with you!
The Receptionist role is to effectively handle all initial contact with clients and others through in-person and/or phone interaction and perform a range of clerical and administrative tasks to support daily operations in our facility. By signing in visitors and inquiring regarding their purpose in the office, the Receptionist plays a crucial role in maintaining office security. The Receptionist facilitates communication in the office by tracking employees’ arrivals and departures, including vacations. The Receptionist will present a positive appearance, maintain a professional demeanor and provide exceptional customer service. Additionally, the Receptionist ensures a well-maintained reception area, and any neighboring conference rooms, kitchen/pantry areas. The Receptionist is responsible for coordinating conference room scheduling and catering for meetings and interviews.
At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.
You’ll Love It Here If You:
Embrace learning and continuous improvement
Set and strive for a high bar of excellence
Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
Take pride in always doing your best work, even if it’s harder or takes longer
Are passionate about what you do
How You'll Help Our Team Succeed:
Greets staff, clients, vendors, and all guests and directs them to or notifies the appropriate parties of arrival.
Registers visitors with onsite building security; maintains office security by inquiring why visitors are in the office and alerting the manager to any security issues.
Answers, screens, and announces all incoming calls in a timely and professional manner, using standard reception protocol; takes complete and accurate messages and follows up appropriately.
Prepares the office for opening and closing each day (e.g., unlock/locks doors, turns on/off lights, equipment); performs a visual check to ensure an orderly office appearance at the start and end of shift coverage and ongoing as needed.
Schedules conference rooms using scheduling software and addresses scheduling conflicts.
Coordinates catering for firm and client meetings (e.g., orders breakfast/lunch for client meetings) and assists with room set up and clean up.
Processes and tracks all incoming and outgoing mail/packages using online shipping software and our standard shipping protocol; maintains office postage.
Monitors incoming and outgoing faxes and alerts staff of incoming faxes.
Performs basic operation and maintenance of front desk equipment; reports issues to appropriate personnel; stocks equipment supplies.
Makes reservations for clients and staff (e.g., hotels, private cars, taxis, restaurants, and airlines).
Updates front desk procedures and reception forms for manager review and approval.
Proofreads materials and drafts team/office communication.
Reviews, allocates, prepares and researches invoices (e.g., Federal Express, courier, restaurants, etc.) for manager’s review and approval.
Purchases gifts, appliances, decorative items and miscellaneous consumables for the office.
Reconciles and allocates corporate credit card purchases.
Provides general administrative support (filing, document logging, expense reports, data entry assignments, etc.) to the Executive Assistants as needed, using Excel and firm approved software.
Assists in maintaining corporate contact database and preparation of mailings (e.g., enter new…