Your role
What you'll be doing
Role Responsibilities
The responsibilities of the role will include:
· Managing the day-to-day relationship with assigned clients, hotel partners, and internal stakeholders.
· Serving as a secondary relationship lead for Japan Airlines, building trust through responsive communication, regular performance reviews, and proactive issue management.
· Partnering with Operations and hotel suppliers to ensure reliable delivery of crew accommodation services and timely resolution of operational concerns.
· Coordinating internal teams to manage escalations, system issues, implementation activities, and ongoing service enhancements.
· Developing, negotiating, executing, and renewing hotel agreements in line with client needs and commercial objectives.
· Monitoring hotel contracts, rates, supplier performance, and compliance with agreed requirements.
· Analyzing operational, financial, and service data to identify trends, risks, savings opportunities, and areas for continuous improvement.
· Preparing client presentations, performance reports, savings analyses, meeting materials, and business-review materials.
· Ensuring hotel contracts, rates, and operational requirements are accurate and up to date in relevant systems.
· Training hotel partners on Corpay systems and operating procedures.
· Supporting Finance and Billing with reconciliations, disputed charges, and collection efforts as needed.
· Managing multiple regional priorities and projects while maintaining strong attention to detail and follow-through.
· Conducting client and hotel site visits as needed, with travel up to 25 percent.
· Supervising and supporting assigned Account Coordinators, where applicable.
Qualifications & Skills
· Fluency in Japanese and English; native-level Japanese language proficiency required.
· Three to five years of experience in account management, customer service, sales support, or a related field.
· Bachelor’s degree required; master’s degree preferred.
· Experience in travel, airline, hospitality, or crew-accommodation industries preferred; international or multi-regional account experience is an advantage.
· Experience managing contracts and conducting commercial negotiations.
· Strong relationship-building, communication, stakeholder-management, organization, and project-coordination skills.
· Sound financial and commercial acumen, strong analytical and reporting skills, and close attention to detail.
· Ability to work independently, take initiative, manage competing priorities, and collaborate effectively across multidisciplinary teams.
· Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local…