Your role
What you'll be doing
Product Operations Lead - Commercial Payments
Corpay is currently looking to hire a Product Operations Lead - Commercial Payments within our Corpay Complete division This position falls under our International Vehicle Payments line of business and is located in London, UK.
Corpay is looking for a highly organised Product Operations / Product Analyst to support our product teams within our Commercial Payments team: You’ll partner with the Product managers and help keep product delivery “running smoothly” by owning documentation, day-to-day execution support, KPI reporting, and coordination with external partners—especially Visa (card scheme)—and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support. This is an ideal role for someone early in their product career who wants broad exposure to payments, cards, and software as a service (SaaS) product development, while building strong fundamentals in delivery cadence, stakeholder management, and data-driven product operations
You will report directly to the VP, Product Corpay Complete, and collaborate with product managers, the commercial product team and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support.
How We Work
As a Product Operations Lead, Corpay will set you up for success by providing:
Assigned workspace in our designated London, Paddington, UK office location
Company-issued equipment
Formal, hands-on training
Role Responsibilities
Your responsibilities of the role will include:
Documentation & product enablement
Create and maintain high-quality product documentation, including: Feature notes, release notes, customer guides, FAQs
Process/runbooks (support processes, operational playbooks)
Reporting Documents
Own the “single source of truth” for product artefacts (SharePoint), ensuring version control and easy discoverability.
Support go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support.
KPI reporting & product insights
Produce and maintain regular product KPI dashboards / reporting packs for both product lines (weekly/monthly cadence).
Track product performance and operational health metrics such as: Spend/volume, active accounts/cards, transaction success rates, chargebacks/disputes, auth rates
Funnel conversion (where applicable), customer adoption, feature usage
Delivery metrics (lead time, release frequency), incident/support trends
Assist with ad-hoc analysis and insight generation for business cases, prioritisation, and quarterly planning.
Stakeholder management & cross-functional coordination
Act as a coordination point between Product Managers and teams including Engineering, Ops, Risk/Compliance, Finance, Sales, and Support.
Ensure stakeholder communications are timely and consistent (status updates, decisions, risks, dependencies).
Help organise product reviews, steering updates, and customer/partner feedback loops.
Continuous improvement
Identify and implement improvements to product team workflows (templates, reporting automation, intake processes).
Support auditability and governance by ensuring key decisions and approvals are documented.
What a successful person in this role looks like
You are structured and proactive : you don’t wait to be asked—if something is stuck, you chase it down.
You can translate complexity into clarity : tidy notes, clear actions, and crisp documentation.
You’re comfortable working with both internal teams and external partners .
You enjoy working with data and can create simple, reliable reporting.
Skills & experience (required)
1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation, Payments Ops).
Strong organisational skills and attention to detail (actions, logs, documentation, deadlines).
Confidence using common tools (e.g., Jira/Azure DevOps,…