The AC Bentonville is hiring for a Front Desk Clerk.
Shift Hours: 3:00 p.m. – 11:00 p.m.
You should join our team if you believe...
That a warm welcome and a genuine smile can set the tone for an entire hotel stay.
That every guest deserves to feel valued, recognized, and cared for from the moment they arrive.
That first impressions matter and the Front Desk plays an essential role in creating a memorable guest experience.
That attention to detail, organization, and professionalism make every interaction more meaningful.
That great hospitality is about anticipating needs, listening carefully, and finding ways to make each stay special.
That teamwork between the Front Desk, Housekeeping, Maintenance, and hotel leadership keeps the hotel running smoothly.
That every guest interaction is an opportunity to build trust and create an unmatched experience.
That the little things—remembering a request, offering helpful information, or resolving a concern—can make a lasting impression.
You’re a great fit for this role if you love...
Welcoming guests with a friendly, professional, and service-oriented attitude.
Creating a positive first impression during check-in and a memorable final impression during check-out.
Processing guest arrivals, departures, reservations, payments, and account adjustments accurately.
Verifying guest information, confirming reservation details, and ensuring room assignments are correct.
Explaining hotel amenities, services, policies, and local attractions to help guests make the most of their stay.
Answering incoming calls, responding to inquiries, and directing requests to the appropriate department.
Listening to guest concerns, finding appropriate solutions, and following through to ensure satisfaction.
Coordinating with Housekeeping to confirm room status, communicate special requests, and support timely room readiness.
Communicating with Maintenance and other departments to ensure guest needs and service requests are addressed promptly.
Maintaining accurate guest records, handling payments responsibly, and following cash-handling procedures.
Processing reservations and assisting guests with changes, cancellations, and special requests according to hotel policies.
Identifying opportunities to personalize service and make guests feel recognized and appreciated.
Maintaining a clean, organized, and professional Front Desk and lobby environment.
Protecting guest privacy, safeguarding confidential information, and following hotel security procedures.
Remaining calm, courteous, and solution-oriented when managing complaints, unexpected situations, or busy periods.
Communicating important guest information, unresolved concerns, and special requests during shift changes.
Following hotel procedures, brand standards, and service expectations consistently.
Supporting fellow Curators and other departments when business levels or guest needs change.
Taking pride in the details that help guests feel comfortable, confident, and welcome throughout their stay.
We’re excited to have you join us because...
You understand that the Front Desk is the heart of the hotel and a key part of the guest experience.
You enjoy interacting with people and making guests feel welcome from the very first conversation.
You are dependable, organized, and attentive to detail.
You can balance guest service, administrative responsibilities, and competing priorities without losing your positive attitude.
You communicate clearly and professionally, both in person and over the phone.
You demonstrate patience, empathy, and sound judgment when addressing guest concerns.
You take ownership of guest requests and follow through to ensure they are resolved.
You are comfortable using computers, hotel property management systems, and standard office equipment.
You understand the importance of accurate reservations, billing, payment processing, and recordkeeping.
You respect guest privacy and handle confidential information responsibly.
You work well…