Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Senior IT Technologist will support and enhance Robin, Medtronic's IT Virtual Assistant platform, through a combination of conversational AI development, enterprise integrations, automation engineering, cloud technologies, and platform support. This role is responsible for designing, developing, and maintaining virtual assistant capabilities that improve employee self-service experiences and increase automation opportunities across the enterprise.
The position will work across Conversational AI, Generative AI, ServiceNow, cloud platforms, APIs, and automation technologies to deliver scalable and secure solutions that support Robin's continued growth and business value. Responsibilities include developing and enhancing conversational experiences, supporting prompt engineering and prompt debugging activities, configuring and maintaining integrations with ServiceNow and other enterprise platforms, automating business processes, supporting cloud-based infrastructure, and participating in platform release and deployment activities.
This role requires strong technical expertise in enterprise integrations, REST APIs, automation frameworks, cloud technologies, and AI-enabled solutions. The successful candidate will collaborate with cross-functional teams to troubleshoot complex technical issues, improve self-service effectiveness, support customer onboarding activities, develop automation capabilities, and contribute to the ongoing evolution of Robin's conversational AI and Generative AI capabilities.
The ideal candidate combines software development, automation, cloud engineering, and AI platform experience with strong analytical, communication, and problem-solving skills. This individual should be comfortable working across multiple technologies, learning new capabilities quickly, and driving technical innovation while supporting enterprise-scale platforms and services.
Responsibilities may include the following:
Design, develop, and support conversational AI and automation solutions
Build and maintain integrations using APIs, ServiceNow, and enterprise applications
Configure, test, and enhance Generative AI capabilities, including prompt engineering
Develop workflow automations to improve efficiency and user self-service
Troubleshoot complex technical issues and ensure platform stability
Collaborate with business partners to gather requirements and deliver scalable solutions
Participate in deployments, system enhancements, and continuous improvement initiatives
Create technical documentation and support operational best practices
Monitor platform performance and recommend optimization opportunities.
Required Knowledge and experience:
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in software development, application support, automation, or cloud technologies
Fluent English level
Experience with enterprise integrations and API development
Experience supporting cloud-based applications and platforms
Experience with Conversational AI, Generative AI, or chatbot technologies preferred
Experience with ServiceNow and automation tools preferred.
REST APIs, integrations, JSON, and web services
ServiceNow workflows and automation capabilities
Cloud technologies (AWS preferred)
DevOps practices, CI/CD pipelines, and source control
Security concepts including OAuth, SSO, and secrets management
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being…