Company Description
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit covista.com and follow us on LinkedIn , Instagram and YouTube .
Job Description
Opportunity at a Glance
This Senior Director, Student Finance Operations owns the operational performance of centralized Student Finance Operations supporting Walden University, Chamberlain University, American University of the Caribbean School of Medicine, Ross University School of Medicine, and Ross University School of Veterinary Medicine. The Senior Director leads a multi-layered organization of financial aid and military-benefit professionals, partners with institutional leaders and student-facing teams, and ensures that high-volume, high-risk financial aid processes are executed accurately and on schedule across multiple academic calendars, payment-period models, systems, and regulatory frameworks.
The position requires a hands-on operational leader with deep Title IV expertise, broad systems fluency, strong judgment, and the ability to balance compliance, service, speed, and scale. Strategy and continuous improvement are important, but success is measured first by reliable execution: students are packaged and disbursed correctly, credit balances are released timely, reconciliations are complete, withdrawals are processed accurately, findings are prevented or remediated, and institutional partners receive responsive, transparent service.
Key Responsibilities
Operational Leadership and Service Delivery
Provide end-to-end leadership for federal and non-federal financial aid operations across all five institutions, including FAFSA/ISIR processing, verification, eligibility review, packaging, disbursement, credit balance refunds, financial analysis, reconciliation, withdrawals, R2T4, quality assurance, and related exception management.
Establish operating rhythms, service-level expectations, production calendars, capacity plans, quality controls, and escalation protocols appropriate to each institution’s academic calendar and aid-delivery model.
Ensure accurate and timely processing of federal, state, institutional, private, military, veterans, employer, and third-party funding in accordance with applicable requirements and institutional policy.
Lead directors, managers, and operational teams through clear priorities, measurable performance…