- Where
- Bangkok, Bangkok, Thailand
- Level
- Mid
We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.
The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.
You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.
Key Responsibilities
Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
Monitor application performance and system health (alerts, logs, dashboards)
Perform incident triage, analysis, and initial troubleshooting
Escalate complex issues to L3 teams with proper documentation and logs
Investigate issues using SQL queries, logs, and system monitoring tools
Execute basic data validation and correction in databases when required
Follow standard incident management and SLA processes
Maintain proper documentation of issues, solutions, and known errors
Participate in on call support or shift rotation if required
Requirements
Skills & Qualifications
Bachelor’s degree in Computer Science, IT, or related field
0–3 years of experience in Application Support / IT Support / Operations
Basic knowledge of SQL (querying, joins, data validation)
Basic understanding of system architecture and integration concepts
Strong analytical and problem-solving skills
Good communication skills (written and verbal) - English & Thai
Ability to work under pressure and meet SLA timelines
Shift-based working setup (depending on the work)
Technical Skills
Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
Monitoring/Logs: Basic log analysis (application/server logs)
Others (optional but a plus):
Ticketing tools (ServiceNow, Jira, etc.)
Experience with Electronic Document Management / Electronic Document Processing systems.
Experience supporting integrated enterprise applications.