Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.
Cranial Technologies also provides treatment with EarWell ® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell ® is a proven, non-invasive treatment option for families.
Our number one priority is our patients and their families . Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band®, EarWell®, and a passion for the babies we treat.
We are currently looking for an hourly, full-time Baby Imaging Specialist to join our team in Johnstown, PA!
We’re looking for someone who is enthusiastic, loves providing outstanding customer service, is tech savvy, and most importantly, loves babies! Several of our successful Baby Imaging Specialists have come from childcare environments (i.e., daycare, nanny, etc.), educational backgrounds (i.e., teacher, preschool, etc.), and high-end retail settings.
We will train you on the things unique to Cranial Technologies if you bring your problem-solving skills and “can do” attitude.
This position would spend 2-3 days per week working in our Johnstown Partnership clinic and the other 2-3 days per week working remotely, supporting our Insurance Liaison team.
In addition to Baby Imaging Specialist responsibilities, this position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high level of customer service. This role will also effectively communicate benefits and eligibility for multiple insurances throughout the country. We’re looking for someone who can thoroughly research and pinpoint the critical insurance answers our families need to make an informed treatment decision.
How you make an impact:
Provide outstanding customer service to all of our patients
Work as a team to complete a three dimensional, 360° image for each baby using Digital Surface Imaging (DSi ® )
Point person to calibrate, operate and ensure optimal performance of imaging equipment (DSi ® system)
Schedule new patient and follow-up appointments into Intergy (Practice Management Software)
Obtain, enter and process patient information in Intergy
Medical office duties to include answering phones, clean patient rooms and room patients
How you show us what you've got:
Energetic and enthusiastic personality is a MUST
Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
Capability to juggle many duties while keeping the patient experience the top priority
Experience in one of the following; caring for or working with infants/children, high-end retail customer service, teaching, medical imaging
Responsibilities:
Coordination of information between referring physicians, insurance companies and our own treatment clinics
Obtain insurance authorizations
Research, review, and effectively document benefits, eligibility, and authorization requirements within our system alongside our Verifications Team
Accurately review benefits and eligibility to ensure our families can make an informed decision regarding the cost associated with treatment
Communicate cost shares, co-payments and financial responsibilities with our patients families
Requirements:
1 – 2 years experience with computer software such as Microsoft Outlook and Adobe
Investigative, curious and problem solving mindset
Strong organizational skills and attention to detail
Self-motivated, task-oriented mindset with a strong ability to multi-task
Ability to work on a team as well as independently
Physical Requirements:
Must be able to squat and bend
Must be able to lift at least 30 lbs
Must be able to position and handle patient to ensure DSi® images are…