At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.
Our Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact.
Outcomes and Activities:
Executive Support & Strategic Partnership
Partner with and provide administrative support to the Executive Leadership Team (ELT), including SVP/VP leaders, to meet business needs.
Act as a liaison between the C-level executive, senior leadership, Board members, and internal/external partners.
Proactively manage the executive’s priorities, ensuring time, information, and resources are aligned with organizational goals.
Prepare executive briefing materials, decision memos, presentations, and follow-up actions for meetings and strategic engagements.
Anticipate needs and issues, identify risks, and provide recommendations to support executive decision‑making.
Calendar, Communication, & Workflow Management
Independently manage a complex, high-volume calendar, balancing competing priorities with business acumen and diplomacy.
Draft, edit, and refine executive correspondence, communications, and talking points.
Gatekeep and triage internal/external communications, escalating or resolving matters based on urgency, importance, and strategic alignment.
Ensure seamless coordination of executive workflows, operating rhythms, and organizational commitments.
Confidential Information & Issue Resolution
Handle highly sensitive organizational, personnel, and financial information with absolute discretion.
Investigate issues, gather data, and provide executive-level recommendations or resolutions.
Represent the executive in addressing inquiries, disputes, or confidential matters with professionalism and authority.
Meeting, Event, & Logistics Ownership
Plan, organize, and execute executive-level meetings, Board sessions, strategic reviews, and leadership off-sites.
Own agenda development, briefing documents, presentations, and action‑item tracking.
Coordinate complex domestic and international travel, ensuring all logistics align with executive preferences and business needs.
Project & Initiative Management
Lead and support cross-functional projects on behalf of the C-level executive, acting as project manager or liaison as needed.
Track progress on organizational initiatives, ensuring alignment with milestones, KPIs, and executive priorities.
Monitor deliverables from leadership partners and ensure follow-through on commitments.
Operational & Administrative Leadership
Continuously improve processes, workflows, and tools within the executive office.
Identify and resolve inefficiencies; implement best practices for documentation, communication, and coordination.
Provide mentorship or guidance to other administrative professionals across the organization, as appropriate.
Decision-Making Authority
Independently prioritizes executive workflow and allocates time/resources aligned with business priorities.
Makes decisions regarding scheduling, communication routing, information flow, and issue escalation.
Acts as a delegate on selected tasks requiring judgment, including internal inquiries, confidentiality-sensitive issues, and operational decisions within defined limits.
Provides recommendations and analysis that influence executive decisions,…