- Where
- Chicago, IL, St. Louis, MO, Dallas, TX, Kansas City, MO
- Level
- Senior
Are you ready to lead business operations for a dynamic, multi-state law firm?
Do you thrive in creating scalable systems and efficient processes?
Can you transform operational challenges into pathways for growth?
Are you passionate about building a team that excels in delivering top-tier legal services?
Final question: When faced with a challenge, do you get excited or run away?
** IMPORTANT: TO APPLY **
If you have any questions, please email recruit@crisp.co only.
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**RECRUITERS DO NOT CONTACT**
The Law Offices of Roderick C. White is a veteran-owned, multi-state law firm with a track record of delivering exceptional legal services since 2002. With licenses in Texas, Missouri, Illinois, and Kansas, our team is dedicated to providing aggressive representation in personal injury and criminal defense cases. We pride ourselves on our commitment to client satisfaction, evidenced by our 600+ five-star Google reviews across our five locations.
Our mission is centered around client advocacy and community impact. With over $588 million recovered for clients in personal injury claims and a 95% success rate in keeping our criminal defense clients out of prison, our outcomes are a testament to our dedication and expertise. We're available 24/7 to provide confidential consultations, ensuring our clients receive the attention and guidance they deserve at any time.
The Director of Operations will lead the firm's day-to-day business operations, develop scalable systems, and strengthen organizational efficiency to support continued growth. Reporting directly to the firm owner and working alongside the Chief Financial Officer and Director of Legal Operations, this role will oversee multiple departments, help develop the operational management structure, and lead a predominantly international virtual workforce.
The ideal candidate is an experienced, self-directed leader who can implement effective policies, procedures, and performance reporting while reducing the owner's operational workload. This position requires strong judgment, financial discipline, and a balanced approach to technology and automation that preserves the firm's commitment to personalized service.
What you’ll do:
Operational Leadership: Oversee day-to-day business operations, reduce the owner's direct operational workload, and establish accountable, efficient processes across the firm.
Systems & Process Development: Assess existing workflows, develop and implement scalable SOPs, establish reporting frameworks, and monitor operational performance.
Department & Manager Oversight: Lead operations across case management, intake, marketing, medical records and billing coordination, and HR, helping develop and supervise operational managers as the firm's structure evolves.
Global Team Management: Oversee a predominantly international virtual support workforce, establishing clear communication standards, accountability, performance expectations, and consistent service quality.
Technology & Workflow Improvement: Evaluate the effective use of Clio and other operational tools, implementing practical improvements and selective automation while preserving the firm's emphasis on personal service.
Vendor Management: Oversee external service providers and internal vendor liaisons, including medical records-related services, to ensure reliability, efficiency, and accountability.
Marketing & Intake Oversight: Support operational coordination of marketing and intake activities, applying sufficient digital marketing knowledge to evaluate performance and guide department leaders.
Financial Resource Management: Monitor operational spending, evaluate resource needs, and recommend cost-effective improvements consistent with the firm's…