What You'll Do:
We are looking for a highly motivated Customer Insights Partner to act as a front-line strategic partner to our largest, most complex and strategically important clients, as well as to our commercial teams, from our Tokyo office. As part of a passionate team, you must thrive in a start-up environment, be proactive, detail-oriented and eager to learn and keep up with quickly evolving product landscape.
We sit between the business and technology groups, unveiling the magic of the Criteo engine for our local teams and for our clients, and transforming Big Data into Smart Data. You’ll be given access to one of the world’s biggest datasets, and the computing power to exploit it.
Working closely with commercial and technical teams, we provide actionable recommendations based on high quality analysis and understanding of our industry and product, in order to meet the objectives from our clients and grow our business together. Our initiatives have concrete and measurable impacts. As a trusted, client-facing advisor, you will identify revenue opportunities, improve client outcomes and influence client investment decisions.
We get to play with exciting technologies and solutions such as Hadoop, Vertica, Tableau or Python to grow the portfolio of analysis that we offer to internal and external stakeholders. We are always excited to take initiatives and enjoy starting from an idea, translate it into a complex data analysis, develop the results with our commercial partners and present it with them to our clients.
Act as a trusted, client-facing advisor to large, complex and strategic clients in business reviews, strategic discussions and performance conversations, and work with commercial partners to translate client and business needs into actionable insights, recommendations and tailored analytics solutions.
Collaborate with internal support team for development of solutions, and oversee the process, ensuring solutions are built according to specifications and meet our commercial partners’/clients’ expectations.
Provide actionable insight and recommendations to our commercial partners to maximize our business impact with a mid-term strategic thinking which contributes to nurture expansion of our newest solutions; identify opportunities to grow revenue, increase client investment, improve retention and expand adoption of Criteo solutions
Deep-dive to actively provide analytics insights and propose optimization scenarios to our key clients to reach their KPIs and maximize their satisfaction, in close link with your commercial partners and other internal support teams. Build compelling, data-backed narratives, explain performance and market trends to technical and non-technical audiences, and proactively drive agreed next steps through to completion
Develop and apply your analytics skills by deep-diving on our data and coming up with advanced analysis, models, automation schemes and projects leveraging on SQL, Tableau, Python, AI tools and other technologies to maximize impact and scalability
Be seen by commercial partners and clients as a proactive strategic partner, not only an analytics resource: spot issues and opportunities early, take ownership and follow through to measurable commercial outcomes.
Leverage AI tools (e.g. LLMs, AI coding and analysis assistants) to speed up data investigation and automate repeatable analysis, always validating AI outputs before sharing them with clients.
Who You Are:
Your work experience: At least 3 years in an analytical/consulting role or equivalent experience; Good understanding of internet advertising (cookies, DSP, SSP, RTB, etc.) will be a big plus. Experience in a client-facing, consulting, customer success or commercial strategy environment, and experience in ad tech, retail media, ecommerce or performance marketing, are strongly valued
Your academic background: Bachelor’s degree or equivalent in a quantitative or business field (Statistics, Mathematics, Physics, Economics,…