ABOUT CROUD
Croud is a global brand and performance media agency that helps businesses drive sustainable growth in an evolving marketing landscape. Combining deep expertise in performance marketing with brand strategy, integrated media, social, creative, and analytics, Croud delivers a Return on Intelligence so brands can make their next best move.
Founded in 2011 to reinvent the agency model, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. This unique model enables us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for our clients in over 120 markets and 60+ languages.
Located in the heart of Old Fourth Ward, our Atlanta office is home to a group of 30+ highly-skilled marketers, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud US offers hands-on experience working with some of the world's leading brands across every industry sector.
Find out more about Croud US here !
ROLE OVERVIEW
The People Operations & Payroll Coordinator plays a key role in supporting the day-to-day delivery of People Operations across Croud US and EMEA. This role will work closely with the Head of Compensation and Benefits and helps ensure a smooth and consistent employee experience throughout the employee lifecycle.
The role is responsible for maintaining accurate employee data and records, coordinating payroll and benefits inputs, supporting onboarding and offboarding processes, managing background checks and employment documentation, and responding to routine employee and manager queries. With a strong focus on accuracy, compliance, and service, the Coordinator helps keep People processes running efficiently and ensures employees receive timely and responsive support.
At Croud, our vision centers around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.
We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:
In it together - our value on integration, collaboration and outcomes
Eye on the future - our value on futurism, creativity and passion
Generous in spirit - our value on people, development and inclusion
Do what you say - our value on integrity and accountability
Make a difference - our value on purpose and impact
RESPONSIBILITIES
1. HR Administration & People Operations
Ticketing & Enquiries: Act as a primary agent for internal and external HR enquiries via the ticketing desk (Freshdesk), resolving routine questions and escalating complex issues to the People & Insights Advisor or People Partner’s as appropriate.
Employee Lifecycle & People Partner Support: Partner closely with the People Partners to support the full employee lifecycle, from onboarding through employee changes, promotions, compensation updates, leave, and offboarding. Coordinate documentation, system updates, and key administrative processes to ensure a consistent and efficient employee experience.
HR Operations & Compliance: Maintain accurate and compliant employee records, contracts, and documentation across Humaans and other People systems. Working with the People & Insights Advisor conduct regular audits and data checks to ensure information is complete, accurate, and audit-ready, while identifying and resolving any compliance gaps or discrepancies.
Background check support: Facilitate and monitor pre-employment background checks and I9 work authorization checks for all new joiners in partnership with third-party vendors.
HR Programs & Initiatives: Support the People Team in planning and executing HR programs and initiatives from end to end. Coordinate timelines, stakeholders, communications,…