As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention.
As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.
What You'll Do:
Account Expansion:
Manage portfolio of existing customers
Achieve annual expansion ARR target
Drive Net Revenue Retention (NRR)
Strategic Account Planning:
Develop and execute comprehensive account plans for each customer
Conduct quarterly business reviews (QBRs) with 100% of accounts
Map stakeholder relationships and identify expansion opportunities
Build multi-year growth strategies aligned to customer objectives
Consultative Selling:
Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio
Articulate business value and ROI of expanded deployments
Navigate complex buying processes for expansion deals
Partner with Customer Success to ensure customer health and satisfaction
Customer Advocacy:
Serve as voice of customer internally
Proactively address risks and prevent churn ( Drive customer references, case studies, and advocacy
Maintain customer satisfaction scores >90%
Collaboration:
Partner with Sales Engineers, Customer Success Managers, and Support
Coordinate with hunters on land-and-expand strategies
Engage executive sponsors for strategic accounts
What You'll Need:
Required:
4-6+ years of account management or customer success experience
Proven track record of driving 120%+ NRR
Experience managing 30-50 enterprise accounts simultaneously
Strong relationship-building skills at C-level (CISOs, CIOs)
Strategic account planning and whitespace analysis expertise
Excellent presentation and QBR facilitation skills
Salesforce CRM proficiency
Fluency in English and French
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Preferred:
Cybersecurity, cloud, or enterprise SaaS account management experience
Experience with complex, multi-stakeholder expansion sales
Track record of customer advocacy and reference generation
MEDDPICC or similar methodology knowledge
What You'll Need:
Farmer Mentality:
Patient, relationship-focused approach
Long-term thinking and account development
Customer-first mindset
Strategic Thinking:
Ability to identify and articulate business value
Consultative approach to problem-solving
Proactive opportunity identification
Relationship Excellence:
Builds trust and credibility…