Job Description
Primary Duties
Strategic Leadership & Office Management
Provide leadership and operational oversight of the Registrar's Office, ensuring effective coordination of daily services, immediate issue resolution, and direct, in person support for students, faculty, and staff.
Supervise the Associate Registrar and Assistant Registrar, ensuring accountability, effective communication, and alignment across all functional areas.
Oversee personnel management, including hiring, professional development, and staffing decisions.
Develop and manage the Registrar’s Office budget, ensuring responsible use of institutional resources.
Provide decision-making authority for Registrar’s Office policies, procedures, and operational standards to ensure equity for students.
Oversee integrity, maintenance and issuance of university records.
Maintains a visible campus presence to foster collaboration with academic affairs and other university stakeholders.
Provide immediate leadership and support for complex student records, registration, residency, graduation and compliance issues by working directly with students, faculty, staff and university leadership. Facilitate real-time collaboration to expedite issues resolution and ensure continuity of critical Registrar operations.
Compliance, Reporting, & Institutional Accountability
Ensure institutional compliance with federal, state, and institutional regulations related to academic records, FERPA, enrollment reporting, transfer policies, and graduation policies.
Serve as the Principal Designated School Official (PDSO) for SEVP compliance and act as the primary legal liaison for international student records.
Oversee external reporting and audit requirements related to the Registrar’s Office, ensuring accuracy, timeliness, and regulatory adherence.
Represent the Registrar’s Office in state and system meetings, committees, and initiatives related to transfer, academic records, and compliance.
-Provide oversight and approval for Registrar’s Office system updates and changes impacting academic records and compliance reporting.
-Develop and oversee assessment planning for the Registrar's Office team and ensure processes are being followed to ensure accuracy and equity for students.
-Provide in person leadership and support for complex compliance issues by working directly with students, faculty, staff and university leadership. Facilitate real-time collaboration to expedite issues resolution and ensure continuity of critical Registrar operations.
Systems, Contracts & Governance Oversight
Provide executive oversight for Registrar’s Office systems and software environments, ensuring alignment with institutional needs and regulatory requirements.
Review and approve software contracts, renewals, and major technology decisions within the scope of Registrar’s Office operations.
Provide final review and approval for major projects, system changes, and process modifications affecting Registrar’s Office functions, in collaboration with appropriate campus governance bodies.
Partner with the Associate Registrar to support effective project governance, system oversight, and operational stability across the office.
Assist with ticketing resolution for students and and staff and help prioritize projects for IT for the CSU system.
Ancillary Duties
Serve on committees, work-groups, or project teams as assigned.
Perform other duties to support the mission and operations of the Registrar’s Office, the Division of Enrollment Management, Marketing, and Extended Studies, and the University in general.
Minimum Qualifications
Bachelor’s degree from a regionally accredited institution (or international equivalent)
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Demonstrated understanding of higher education policies and functions, and state and federal laws pertaining to higher education.
Excellent leadership skills
Knowledge of accreditation and/or compliance…