At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Salary range: An annual salary range of $100,000 - $120,000 is what we expect to pay for this position, based on overall skills and experience.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do:
The Senior Deskside Support Technician provides advanced, hands-on technical support with a primary focus on senior and executive leaders, high-visibility meetings, and complex end-user technology issues. This role serves as a trusted technical resource who combines strong troubleshooting expertise with exceptional customer service, discretion, urgency, and professionalism.
In addition to executive support, this position acts as a senior escalation point for the Deskside Support team, mentors less experienced technicians, assists management with operational activities and technology initiatives, and helps improve support standards, documentation, and service delivery across the organization.
Executive & Deskside Support:
Provide high-touch, responsive technical support for senior and executive leaders while maintaining appropriate service standards for the broader employee population.
Diagnose and resolve complex hardware, software, mobile device, operating system, peripheral, docking station, and connectivity issues.
Anticipate technology needs for executive meetings, presentations, travel, and other high-visibility business activities.
Communicate clearly with non-technical users and maintain discretion when handling confidential or sensitive information.
Coordinate with infrastructure, application, security, network, and vendor teams to drive complex issues through resolution.
Serve as a technology advocate and trusted resource for end users, including executives, by identifying opportunities to leverage AI and emerging technologies, demonstrating practical use cases, providing hands-on instruction, and encouraging effective, secure, and responsible adoption.
Conferencing & Collaboration Technology:
Provide advanced support for conference rooms, executive meeting spaces, and collaboration technologies, including Microsoft Teams, Zoom, WebEx, cameras, microphones, speakers, displays, control panels, and related A/V equipment.
Perform pre-meeting technology checks for high-profile meetings, Town Halls, executive presentations, and hybrid events when required.
Troubleshoot complex audio, video, display, network, and peripheral issues affecting conferencing equipment and meeting experiences.
Coordinate with internal teams and third-party vendors for conferencing equipment repairs, upgrades, and escalations.
Advanced Incident & Ticket Management:
Serve as a senior escalation point for complex or…