We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Senior Analyst on the Pharmacy Services Automation and Campaign Execution team, you will support the development, delivery, and operational support of technology-enabled solutions that improve patient outcomes, enhance operational efficiency, and drive business value. This role partners with business, product, analytics, and IT teams to help identify opportunities, gather requirements, support project execution, and analyze results across a diverse portfolio of pharmacy services initiatives.
The Pharmacy Services Technology Enablement team supports a broad range of capabilities, including analytics and reporting, campaign technology platforms, patient communication solutions, and technology delivery. In this role, you will contribute to initiatives from planning through implementation, helping ensure successful execution and measurable business outcomes.
In This Role, You Will:
Support the development and implementation of pharmacy programs, products, and technology-enabled solutions by partnering with business and IT teams to gather requirements and document business needs
Assist with activities across the Product Development Lifecycle, including requirements gathering, testing, implementation, and post-launch support
Coordinate and support multiple projects simultaneously, tracking timelines, risks, dependencies, and action items
Collaborate with product, operations, analytics, and technology teams to support solution design, issue resolution, and successful delivery of business objectives
Support key technology platforms and capabilities, including campaign management and patient engagement solutions
Create and maintain business documentation, process flows, test plans, training materials, and stakeholder communications
Assist in patient and prescriber outreach campaign onboarding or modifications and targeting file management
Support production defects via triage and in collaboration with cross functional teams
Analyze business processes and identify opportunities for technology enhancements and operational efficiencies
Partner with stakeholders to gather feedback, evaluate opportunities, and support continuous improvement initiatives
Ideal Candidate Profile
The ideal candidate combines pharmacy operations knowledge, strong analytical skills, and technology experience. They are detail-oriented, collaborative, and capable of translating business needs into actionable requirements while supporting technology initiatives from concept through implementation.
What Success Looks Like
Success in this role requires strong analytical thinking, effective communication, attention to detail, and the ability to manage multiple priorities. The successful candidate will effectively partner across teams, provide actionable insights, and contribute to the successful delivery of technology solutions that improve patient and business outcomes.
Required Qualifications
1-2 years of experience in pharmacy operations, healthcare technology, business analysis, project coordination, product support, or a related field
Understanding of retail, mail order, specialty, or PBM pharmacy workflows and operational processes
Experience working with pharmacy systems, applications, or technology platforms
Strong analytical and problem-solving skills
Experience gathering and documenting business requirements
Ability to manage multiple assignments and meet deadlines in a fast-paced environment
Strong verbal and written communication skills
Experience creating business documentation, process maps,…