Job Title
Assistant Property Manager, Multifamily (Multi-Site)
(https://careers.cushmanwakefield.com/)
Job Description Summary
The Multifamily Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Multifamily Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.
95 units
Job Description
ESSENTIAL JOB DUTIES:
Ensuring the smooth running of our community in a fast-paced environment.
Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Complete lease/renewal paperwork to ensure completion of company standards.
Track and evaluate advertising, and all client traffic.
Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
Maintain residents' files in accordance with company standards.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain all aspects of overall community budget and finances.
Work with leasing staff to ensure that leasing/marketing goals are being met.
COMPETENCIES:
Effective communication and customer service skills.
Computer literate, including Microsoft Office Suite and internet navigation skills.
General office, bookkeeping and sales skills and excellent oral and written communication skills
Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Be able to manage a team.
Perform any other related duties as required or assigned.
IMPORTANT EDUCATION
Bachelor’s Degree preferred
High School Diploma, GED, Technical or Vocational school required
IMPORTANT EXPERIENCE
3+ years of on-site Multifamily Property Management experience required; including leasing and rent collection, resident communications and solutions, reporting, delinquency and renewals, and other duties.
St. Louis City market experience required, including STL City eviction law and filing, and/or any exposure to local laws/regulations.
Yardi systems experience required, Microsoft Office (Outlook, Excel) required. Strong preference for CRM, Ops Technology, and/or NeedALease or other AI exposure.
COMPANY BENEFITS
120 Hours Paid Time Off annually; prorated upon hire
40 Hours Sick Time annually; prorated upon hire
2 Volunteer Days annually to give back to causes important to you and your community
12+ Company Holidays annually
Paid Parental Leave to support you and your family
Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
Company Discounts Program offering savings with many major retailers and service providers
Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need…