Job Title
Business Operations Manager
Job Description Summary
The Business Operations Manager leads account business operations, executive reporting, performance analytics, and operational governance. Working closely with account leadership and functional stakeholders, this role translates strategic priorities into scalable processes, coordinated programs, and clear executive-level reporting that supports informed decision-making and consistent service delivery.
This position requires an exceptionally organized, analytical, and proactive leader who can manage complex, cross-functional deliverables; oversee reporting cycles such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs); strengthen operational and data governance; and leverage Microsoft 365, Copilot, AI, and automation to improve efficiency. The successful candidate demonstrates strong ownership, sound judgment, and the ability to operate effectively across regional and global teams.
Job Description
Business Operations & Strategic Execution
Partner with client leadership to translate business strategy and leadership priorities into actionable operating plans, programs, governance, and scalable processes for global consistency.
Lead and coordinate strategic, cross-functional global initiatives, including scope, timelines, budgets, stakeholder responsibilities, risks, and implementation plans.
Establish effective operating rhythms, meeting structures, decision forums, and communication channels across leadership, functional teams, and business partners, and organize and lead internal business meetings, leadership reviews, planning sessions, and account events as needed .
Ensure corporate standards, account procedures, internal systems, and approved business practices are consistently applied.
Executive Reporting & Business Storytelling
Own the end-to-end development and coordination of MBRs, QBRs, executive presentations, and other strategic account reporting.
Develop polished, executive-level PowerPoint presentations that translate operational, financial, workforce, and performance data into concise insights and compelling business narratives.
Consolidate inputs across teams, functions, and geographic regions into accurate, cohesive account-level reporting.
Establish reporting calendars, milestones, content requirements, review cycles, and stakeholder accountability to ensure timely, high-quality deliverables.
Partner with leadership to communicate performance, accomplishments, risks, opportunities, decisions, and strategic priorities clearly.
Performance Analytics & Governance
Establish and maintain reporting and operational governance, including standardized templates, data definitions, validation, version control, document management, and quality assurance.
Analyze business performance, KPI, SLA, and budget information to identify trends, variances, risks, and opportunities for improvement.
Partner with functional leaders to resolve discrepancies and ensure data consistency across reporting platforms.
Develop and maintain dashboards, scorecards, trackers, and management tools that support leadership decision-making and business-plan execution.
Technology, AI & Continuous Improvement
Use Microsoft PowerPoint, Power BI, Excel, Teams, SharePoint, and Microsoft 365 Copilot at an advanced level to support analysis, reporting, collaboration, and workflow management.
Apply AI-enabled tools responsibly, using effective prompting techniques to improve content development, data analysis, information synthesis, and reporting efficiency.
Identify and implement opportunities to automate recurring reporting, streamline data collection, reduce manual work, and improve process reliability.
Establish effective digital collaboration, file management, and knowledge-sharing practices across the account.
Stakeholder, Team & Global Collaboration
Coordinate deliverables across regional and global teams, proactively engaging stakeholders to secure inputs, clarify…