Job Title
Facilities Site Operations Manager
Job Description Summary
The Commercial Facility Manager is responsible for the overall leadership, management, and delivery of integrated facility services across a commercial client portfolio. This role oversees multiple service lines, which may include maintenance and engineering, janitorial services, grounds maintenance, office services, and vendor management.
The Commercial Facility Manager serves as the primary point of contact for the client, ensuring operational excellence, service delivery, financial performance, regulatory compliance, and a best-in-class occupant experience. The position is accountable for client relationship management, budget administration, P&L performance, vendor oversight, and the development of high-performing onsite teams.
Job Description
Key Responsibilities
Facility Operations Management
Direct and oversee all facility operations and service delivery programs across assigned commercial properties or accounts.
Manage integrated services that may include: Maintenance and engineering operations
Janitorial and custodial services
Grounds and landscaping services
Office services and workplace support
Vendor and contractor management
Ensure facilities are maintained in a safe, compliant, and efficient manner while meeting client expectations and service level agreements (SLAs).
Monitor key performance indicators (KPIs) and implement continuous improvement initiatives to drive operational excellence.
Client Relationship Management
Serve as the primary client contact and trusted advisor for facility-related matters.
Build and maintain strong client relationships through regular communication, business reviews, and proactive issue resolution.
Understand client business objectives and align facility services to support those goals.
Manage client expectations and ensure a high level of customer satisfaction.
Financial & Business Management
Develop, manage, and monitor annual operating budgets.
Support account financial performance, including P&L management, forecasting, cost controls, and variance reporting.
Identify opportunities for operational efficiencies and cost savings.
Assist with contract administration, scope management, and other financial reporting requirements.
Vendor & Contract Management
Manage relationships with third-party vendors, suppliers, and service providers.
Ensure vendor performance meets contractual obligations, quality standards, and safety requirements.
Conduct regular vendor evaluations and support competitive bidding and procurement activities when required.
Leadership & Team Development
Lead, coach, and develop facility teams to achieve operational and business objectives.
Promote a culture of safety, accountability, customer service, and continuous improvement.
Conduct performance evaluations, workforce planning, and employee development activities.
Ensure adequate staffing and training to support service delivery requirements.
Safety & Compliance
Ensure compliance with all applicable safety regulations, environmental requirements, and company policies.
Support workplace safety programs and foster a strong safety culture.
Maintain accurate documentation related to inspections, compliance activities, and operational procedures.
Qualifications
Required Qualifications
Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field; equivalent experience may be considered in lieu of a degree.
5+ years of experience in facilities management, operations management, property management, or a related field.
Experience managing multiple facility service lines within a commercial environment.
Proven experience in client relationship management and customer-facing leadership roles.
Experience managing budgets, financial reporting, forecasting, and P&L responsibilities.
Demonstrated success leading and developing facility operations teams.
Strong knowledge of vendor management,…