Job Title
Regional Account Lead - APAC
Job Description Summary
A senior APAC IFM leadership role managing operations across 11 countries, with major hubs in Bangalore, Hyderabad and Manila. The position is responsible for regional facilities operations, client relationships, commercial performance, people leadership, vendors, transport, security, risk and compliance. We are looking for an experienced multi-country IFM/account leader with strong operational, commercial and stakeholder-management experience.
Job Description
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop and live. The firm provides deep local and global insights that create significant value for occupiers and investors through its broad suite of real estate, facilities, project, advisory and investment services.
Role Purpose
The APAC Regional Account Lead is Cushman & Wakefield’s senior account leader for an integrated facilities management portfolio spanning 11 principal countries. Based at the client site in Bangalore, the role leads major hub operations in Bangalore, Hyderabad and Manila, 45 Cushman & Wakefield FTE and associated supply chain employees. The role also leads extensive transport operations across the three hubs and holds regional responsibility for the client Global Security Operations Centre in Bangalore. The position is accountable for safe, compliant, reliable and commercially effective service delivery, strong client partnership, operational excellence and a high-performing regional organization.
This role requires an experienced, commercially focused and results-oriented leader who can translate global account strategy into consistent regional execution while responding to local business, statutory and cultural requirements. The Regional Account Lead acts as a trusted adviser to the client, represents APAC within the global account leadership team and sustains an integrated operating model that supports retention, growth and continuous improvement.
Core Responsibilities
· Provide strategic direction for facilities management operations across the APAC portfolio, ensuring regional plans align with the client’s global strategy and Cushman & Wakefield standards.
· Own and develop senior client relationships, maintain a detailed understanding of the client’s business and ensure the regional organisation is structured and resourced to meet changing operational needs.
· Act as the Cushman & Wakefield account lead across APAC, setting clear direction for the regional team and ensuring consistent coordination across 11 principal countries.
· Lead 45 Cushman & Wakefield FTE, together with associated supply chain employees, ensuring effective organisation design, deployment, engagement, performance and development.
· Lead extensive transport operations in Bangalore, Hyderabad and Manila, ensuring safe, compliant, reliable and cost-effective service delivery aligned with client requirements.
· Hold regional responsibility for the client Global Security Operations Centre based in Bangalore, ensuring effective governance, operational integration, escalation and service performance.
· Oversee day-to-day delivery across offices, high-rise buildings, campuses and major hubs, including custodial services, life safety, engineering, planned and reactive maintenance and general facilities services.
· Ensure policy conformance and enforcement, safety performance, budget and cost control, quality control, maintenance process development, job planning and scheduling, and CMMS management.
· Coordinate maintenance activities throughout the client portfolio to achieve effective and efficient performance and support long-range planning aligned to client and company goals.
· Provide support before, during and after disaster events and ensure business continuity arrangements support critical client business functions.
· Ensure…