Job Title
Regional Senior FM
Job Description Summary
The Regional Senior Facility Manager is responsible for the strategic leadership, operational excellence, and financial performance of a large, complex New York City corporate real estate portfolio. This role provides leadership across two facilities, including a major corporate headquarters environment and mission-critical infrastructure, ensuring a safe, reliable, and exceptional workplace experience in support of business operations.
The portfolio includes highly complex facilities requiring exceptional operational discipline, infrastructure reliability, risk management, and close coordination with engineering, technology, and business stakeholders to ensure continuity of operations.
The Regional Facility Manager provides leadership to a large multidisciplinary organization consisting of facility management professionals, engineers, union personnel, workplace experience teams, and third-party service providers. The position serves as a trusted operational leader and strategic partner to client stakeholders, driving continuous improvement, operational resilience, regulatory compliance, financial performance, and service excellence while operating effectively within a highly matrixed organization.
Job Description
Key Responsibilities
Operational Leadership
Lead all day-to-day facilities operations across a complex New York City portfolio, ensuring operational excellence, service delivery, and alignment with client business objectives.
Provide operational oversight for mission-critical infrastructure, ensuring facility systems, redundancy strategies, and support services are maintained to the highest standards of reliability and availability.
Ensure uninterrupted operation of critical building systems including HVAC, electrical, plumbing, vertical transportation, fire/life safety, building automation systems, utility infrastructure, and mission-critical support systems.
Develop and execute strategic operating plans aligned with client objectives, operational priorities, and long-term business needs.
Drive operational excellence through data-driven decision making, continuous improvement, proactive risk identification, and effective issue resolution.
Team Leadership
Provide leadership and direction for a large multidisciplinary organization, including: Union engineering personnel
Janitorial services
Facility management professionals
Workplace Experience teams
Contracted service providers
Foster a culture centered on safety, accountability, collaboration, continuous improvement, and employee development.
Coach and develop future leaders while building a strong succession pipeline.
Partner closely with Human Resources and Labor Relations teams in administering collective bargaining agreements and resolving employee relations matters.
Lead through influence by fostering collaboration across direct reports, functional partners, and client organizations where success depends on shared accountability rather than direct authority.
Client Relationship Management
Serve as the senior operational contact and trusted advisor for client leadership across the portfolio.
Build strong relationships through proactive communication, transparency, and consistent operational execution.
Successfully navigate and influence within a highly matrixed organization, partnering effectively with Engineering, Workplace Experience, Corporate Real Estate, Technology, Security, Environmental Health & Safety, Finance, Human Resources, Procurement, and other cross-functional teams to deliver integrated solutions and achieve shared business objectives.
Present operational performance, financial results, capital planning initiatives, risks, and improvement opportunities during executive business reviews.
Anticipate client needs and identify opportunities to enhance service delivery, operational resilience, workplace experience, and overall business outcomes.
Financial Management
Develop and manage annual…