- Where
- Iloilo City, Iloilo, Philippines
- Level
- Mid
Job Summary
The Customer Service Agent is responsible for delivering high-quality customer support by resolving inquiries, addressing concerns, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving ability, and the capacity to work in a fast-paced, team-oriented environment.
Key Responsibilities
Provide excellent customer service by handling customer inquiries efficiently and professionally
Understand customer needs and demonstrate empathy in all interactions
Resolve issues promptly using strong problem-solving skills
Communicate clearly and effectively with customers
Maintain accuracy and productivity in all transactions
Collaborate with team members to achieve service goals
Handle multiple tasks and manage workload efficiently
Qualifications
College degree or at least 1.5 to 2 years of relevant work experience
Proficient keyboarding and computer skills
Strong verbal communication skills with the ability to meet required language proficiency thresholds
Core Competencies
Communication Skills
Ability to speak fluently in the supported language
Strong listening and comprehension skills
Customer Service Skills
Customer-focused mindset with strong empathy
Ability to provide clear and effective instructions
Problem-Solving Skills
Ability to analyze issues and provide effective solutions
Strong data entry, listening, and comprehension skills
Interpersonal Skills
Strong teamwork and collaboration skills
Resilient, adaptable, and flexible in a dynamic environment
Personal Qualifications
Willingness to work on a shifting schedule, including weekends and holidays
Willingness to work on-site at the assigned account location
Physically fit to work
Preferred Attributes
Strong work ethic and reliability
High attention to detail
Positive attitude and adaptability