Purpose of the Job
To achieve 100% data centre uptime is maintained and there are no critical outages to customer’s site.
Job Descript
The Role
This is a critical engineering role with an enviable list of high-profile customers. CyrusOne’s primary aim is to maintain a 100% uptime and deliver best in class service whilst operating some of the most efficient and cost-effective DCs within the industry.
This is Day engineer role with the core hours being (9am - 5pm) ** subject to business needs and will be used to provide Data Centre operations and engineering cover for our London sites. **
The role supports the supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. They will work closely with the supervisor with the planning of the day to day works and provide continuity across the shifts.
Key Responsibilities
Proficient in the use of ServiceNow, Zendesk, MCIM, and any proprietary software packages for booking work, monitoring tickets, and training engineers.
Onsite management of contractors' PPMs and service repairs on critical data centre systems, along with all associated administrative duties (UPS, SBM, PDU, Generators, ATS, STS, Chillers, CRAH, AHU, Humidifiers, Building Controls, etc.).
Conduct isolation, earthing, and reinstatement of critical data centre electrical and mechanical equipment and systems as required, following CyrusOne electrical safety rules.
Read, review, and amend data centre electrical/mechanical system drawings.
Control of confined spaces where applicable.
Monitor BMS, respond to critical and non-critical alarms while on site, perform diagnostics, follow escalation procedures, coordinate repairs, and process related administrative tasks.
Monitor customer requests and escalate as needed according to the escalation procedure.
Operate and inspect critical infrastructure on site, determine systems are functioning as per design, and that maintenance is performed in accordance with manufacturers recommendations and/or CyrusOne policy and procedure.
Write, Review, Dry-Run and Modify CyrusOne’s Safe system of Works to reduce Human Error and ensure 100% uptime of the site – MOP / EOP.
Must maintain a minimum of HVAP Status and relevant qualifications whilst in the role, perform switching frequently and cover out-of-hours support when customer contracts dictate.
Perform Reactive / Remedial works as raised on ticketing system on all Critical Equipment and building infrastructure.
Cover shift including nights at short notice when the business requires it.
Facilitate the management and execution of audit-related tasks pertaining to health, safety, and operations.
Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices. Scrutiny of sub-contractors’ RAMS, competency records, and company QHSE requirements prior to PTW/ATW and customer QHSE control procedures.
Must adhere to CyrusOne PPE and company uniform polices.
Accountabilities
Accountable to Technical Supervisor.
The post holder does not have any directly reporting staff.
This post carries no direct budgetary responsibility.
Education
Recognised formal Electrical or Mechanical training.
Knowledge of operation of critical building infrastructure (e.g. electrical, mechanical and fabric).
Security Cleared to BPSS with the possibility of SC levels.
HVAP and appointed within 6 months – course completion.
Training
Working as a Building Service Engineer in a critical environment. **
DC experience.
Team working.
Undertaking multi-discipline engineering tasks.
HVAP appointment 3months from completion of the AP1 course.
Experience
(Essential)
Strong written, verbal & PC communication skills.
Ability to prioritise work tasks.
Adaptable and flexible in approach to…