DA/Pro Rubber
Position Summary
DA/Pro Rubber is seeking a detail-oriented, organized, and dependable Customer Service Representative (CSR) to join our team. This position plays an important role in managing customer orders and serving as a key point of communication between our Sales, Production, and Shipping departments.
Unlike a traditional customer service role, this position focuses heavily on order management, accuracy, and coordinating with internal teams to ensure customer orders are processed correctly and fulfilled on time.
The ideal candidate is a proactive problem-solver who can manage multiple priorities, communicate effectively, and thrive in a fast-paced manufacturing environment.
Key Responsibilities
Order Management & Processing
Accurately enter, process, and maintain customer orders, ensuring part specifications, revisions, quantities, and special requirements are correct.
Monitor open orders, production timelines, and scheduled shipment dates to support timely order fulfillment.
Maintain accurate customer records, order information, and supporting documentation.
Identify and resolve order discrepancies to minimize production delays, errors, and rework.
Communication & Coordination
Serve as a liaison between Sales, Production, Scheduling, Shipping, and customers.
Coordinate with internal departments to confirm order requirements, production schedules, and anticipated delivery dates.
Provide timely updates regarding order status, lead times, shipment schedules, and potential delays.
Respond professionally to customer and internal inquiries via phone and email.
Communicate order changes and customer requirements to appropriate departments.
Problem-Solving & Customer Support
Proactively identify potential order, production, or delivery issues and assist in finding effective solutions.
Collaborate with internal teams to address customer concerns and resolve order-related challenges.
Escalate issues appropriately to ensure timely resolution.
Maintain a customer-focused approach while balancing production capabilities and business needs.
Teamwork & Performance
Work collaboratively with team members to support departmental goals and operational efficiency.
Maintain a high level of accuracy, organization, and accountability.
Meet departmental expectations for order accuracy, responsiveness, and timely order coordination.
Perform other duties as assigned.
Qualifications
Required
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple tasks, priorities, and deadlines.
Strong problem-solving skills and ability to remain professional under pressure.
Basic computer proficiency and accurate data entry skills.
Ability to work effectively with multiple departments in a team-oriented environment.
Key Performance Indicators (KPIs)
On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.
Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.
Response Time: Meeting departmental standards for first-contact resolution and reply speed.
Preferred
Previous experience in customer service, order processing, administrative support, or customer account coordination.
Experience in a manufacturing, production, or distribution environment.
Familiarity with Microsoft Office and ERP or order management systems.
What We're Looking For
We're looking for someone who takes pride in accuracy, communicates clearly, and enjoys keeping things organized. This role is ideal for someone who enjoys problem-solving, working with different departments, and helping ensure customer orders move smoothly from entry through shipment.
If you're dependable, detail-oriented, and enjoy working in a team-focused environment, we encourage you to apply!