Join the world's largest HVAC company!
Daikin Applied is hiring a Product Assurance Analyst III! The Product Assurance Analyst III is a senior technical expert responsible for resolving critical field service cases and providing aftermarket support for new HVAC products. This role partners closely with Field Service, Engineering, Quality, and Legal to deliver best-in-class resolution and customer support, particularly during the early stages of product launch (infant care). Key responsibilities include leading complex issue investigations, driving root cause analysis, developing field fixes and service documentation, and supporting the replacement parts database. The analyst also contributes to
continuous improvement initiatives, mentors junior team members, and ensures technical readiness by participating in Engineering Development Phase reviews and training Technical Response teams. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Remote, MN
What you will do:
Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customers
Coordinate with Engineering and Quality teams to perform root cause analysis and implement corrective actions for urgent or recurring product failures
Escalate high-impact issues appropriately and drive resolution within committed SLAs while maintaining strong customer communication
Document findings, resolution steps, and recommended field actions for each critical case, ensuring knowledge capture and reuse
Actively support infant care and early field performance monitoring for newly released HVAC products
Provide real-time technical feedback on part failures, serviceability concerns, and customer impact
Collaborate with Engineering, Field Service, and Quality to develop field fixes, replacement part kits, and service bulletins
Act as a liaison between Field Service and internal stakeholders (Engineering, Quality, Legal), ensuring clear communication and accountability for critical escalations
Participate in Engineering Development Phase reviews to represent service and aftermarket readiness perspectives
Coordinate with Legal to ensure product resolutions align with warranty policies, liability considerations, and regulatory requirements
Develop and maintain troubleshooting guides, field bulletins, and root cause reports to prevent recurrence of known issues
Mentor junior analysts and assist in training Technical Response Teams and field service personnel
Identify trends from service cases and recommend proactive improvements in design, service practices, and parts availability
Participate in post-mortem reviews of escalated cases to ensure systemic resolution and process refinement
Minimum Qualifications:
Associate's Degree or Equivalent Experience Two-year degree or equivalent from college or technical school
6+ years Technical customer support and project management
Advanced knowledge of commercial HVAC and refrigeration systems
Prior experience working in a technical service role
Experience communicating with clients or internal business partners
Displays genuine enthusiasm in helping customers resolve issues
Maintains composure during difficult situations/conversations
Excellent critical thinking and problem-solving skills
Preferred Qualifications:
Bachelor's Degree or Equivalent Experience Mechanical Engineering or Equivalent Degree
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
The typical pay rate for the position ranges from $80,400 - $136,800 + 10% bonus in Minnesota. The range…