Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Sr Technical Support Analyst- VRV who will provide technical leadership and support for complex product and system design challenges involving VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) systems within Daikin Applied through advanced product knowledge and application expertise. Serve as a national technical resource for Daikin Applied sales representatives, customers, and service organizations by delivering accurate guidance on the application, operation, maintenance, and troubleshooting of VRV/VRF systems. Apply a strong understanding of Daikin Applied’s business objectives, market strategy, and customer needs to support product adoption, drive technical solutions, and contribute to business growth. Develop and conduct technical training programs in classroom and field environments to strengthen product knowledge and operational capabilities. Drive the development, organization, and retention of technical resources while promoting high standards of product quality across product design, manufacturing, application, and service. Work independently while aligning technical activities with business priorities and supporting the organization's evolving needs. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: REMOTE USA, must be flexible to travel
What you will do:
Serve as the national technical lead for Daikin Applied VRV/VRF systems, providing advanced support for product applications, system design, operation, troubleshooting, and maintenance
Provide accurate and timely technical guidance to DAA Service, sales representatives, customers, contractors, engineers, and service organizations to support project execution and customer satisfaction
Manage and prioritize technical support requests received through phone, email, and other communication channels while maintaining timely and professional responses
Documenting all technical inquiries, recommendations, resolutions, and case activity within Salesforce CRM to maintain accurate case histories and support future technical analysis
Identify, analyze, and resolve complex product and system issues, coordinating escalation and corrective actions with the appropriate internal teams when needed
Communicate technical findings, application considerations, field conditions, and system performance concerns to engineering, service, contractors, consultants, building owners, and other stakeholders
Develop and deliver VRV/VRF technical training covering applications, installation, operation, maintenance, diagnostics, and troubleshooting in classroom, virtual, and field environments
Provide on-the-job training, coaching, and mentorship to service technicians, supervisors, technical support analysts, and other technical personnel to strengthen field capability and develop future technical resources
Develop, review, and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources
Analyze product, system, component, and field-support data to identify trends, recurring issues, knowledge gaps, and opportunities for product, service, and process improvement
Lead and support technical projects and strategic initiatives that advance departmental and organizational objectives
Serve as the technical liaison between Daikin Applied and Daikin North America for VRV/VRF products, coordinating product information, technical updates, new technologies, field feedback, best practices, and market requirements
Build productive relationships across Daikin Applied, Daikin North America, customers, contractors, engineers, and MOR service organizations to improve technical coordination and field support
Apply an understanding of Daikin Applied's business objectives, customer needs, installed base, and market…