About the Role 🎯
As a Senior Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business.
This role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers. If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!
ABOUT DATASNIPPER
We believe trust is essential to how society works. Every day, we rely on information that's been independently verified, from financial statements to the products we buy, to the sustainability claims companies make. Behind that trust are audit and finance professionals who examine evidence, verify information and hold organizations accountable.
At DataSnipper, we build AI solutions that empower those professionals to make those judgements. With Alwin by DataSnipper, our new agentic platform, AI agents now take on end-to-end audit and finance procedures, while every conclusion stays traceable to its source. That frees professionals to focus on the judgment and expertise that make their work so important.
We're trusted by Fortune 500 companies, government agencies and all Big Four audit firms. Today, more than 600,000 professionals across 3,000+ organizations in 175 countries rely on our platform, and in 2025 alone DataSnipper delivered more than $1.4 billion in productivity savings to its customers.
Backed by a $100 million Series B led by Index Ventures, at a $1 billion valuation, we've built a strong foundation for what's next. And as proud members of 1% for the Planet, we care about how we grow, not just how fast.
For our Customer Success teams, this is where things get exciting.
Alwin has just launched, demand is growing, and we're expanding into new markets and segments. With a product customers already rely on, there's a huge opportunity to make your mark.
WHAT YOU WILL DO
- Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper.
- Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across audit and finance functions.
- Deliver Strategic Consultative Solutions: Provide expert guidance tailored to each customer’s unique business challenges, helping them optimise audit and finance workflows and achieve their strategic objectives using DataSnipper.
- Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features and realise maximum business value.
- Build Deep Customer Relationships: Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a genuine commitment to your customers’ success and business outcomes.
- Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on workflow challenges, use cases, and technical requirements to drive product innovation.
- Advocate for Customer Success: Deeply understand your customers’ audit methodologies, compliance requirements, and business goals, providing feedback internally to ensure DataSnipper addresses real-world needs.
- Support Strategic Growth: Identify and drive expansion opportunities within your portfolio, working with…