SAP Business One Support Analyst
Salary: R16,000 – R18,000 basic per month + Medical Aid and Provident Fund
Area: City Deep, Johannesburg
Type: Onsite
The Role
If you already have hands-on SAP Business One experience and want to build deeper technical and support skills, this is a great opportunity to grow.
Our client is an established group of companies looking for a SAP Business One Support Analyst to provide day-to-day support to users across the business.
You’ll be the first point of contact for SAP B1 queries, helping users troubleshoot problems, investigating transactions and system behaviour, managing access and authorisations, assisting with reporting and ensuring support issues are properly followed through.
This is a hands-on support and administration role. It is not a SAP development position.
You’ll work closely with an experienced SAP Business One Specialist, giving you the opportunity to develop your knowledge while taking ownership of routine support issues.
Responsibilities
Provide day-to-day SAP Business One support to users
Troubleshoot SAP errors, queries and general system issues
Investigate problems before escalating them
Review transactions, documents, document flows, master data and authorisations
Identify whether issues relate to user error, permissions, data, configuration or business processes
Resolve routine SAP B1 support queries independently
Create and maintain SAP Business One users
Manage user onboarding, changes, offboarding and system access
Maintain user profiles, settings and authorisations
Assist with SAP licence allocation and monitoring
Run and distribute standard operational reports
Assist users with basic SAP reporting and data queries
Investigate basic transactional or reporting discrepancies
Assist with data extraction and preparation
Support routine SAP Business One administration and system housekeeping
Assist with master data maintenance
Assist with Data Transfer Workbench activities
Support testing following system updates or changes
Manage SAP support tickets from logging through to resolution
Keep users updated on outstanding support requests
Escalate more complex SQL, integration, development or technical issues with the correct supporting information
Identify recurring user issues and opportunities to improve processes or system usage
Requirements
Minimum 1 year of practical SAP Business One experience
Previous experience supporting SAP B1 users
Good general computer literacy
Strong troubleshooting and problem-solving ability
Able to investigate issues logically before escalating them
Strong attention to detail
Good written and verbal communication skills
Comfortable dealing directly with users
Able to manage and prioritise multiple support requests
Able to work independently while knowing when an issue needs escalation
Willingness to continue learning and developing your SAP Business One skills
Advantageous
SAP Business One certification
Basic SQL knowledge
SAP Business One Query Generator / Query Manager experience
Data Transfer Workbench experience
Boyum B1 Usability Package exposure
Boyum B1 Print & Delivery exposure
Helpdesk or ticketing system experience
ERP reporting or data analysis experience
Understanding of stock and inventory processes
Basic finance or accounting process knowledge
Good Microsoft Excel skills
Who Will Do Well Here?
Someone who enjoys figuring out why something is not working instead of immediately passing the problem on.
You’ll need to be patient with users, methodical when investigating issues and comfortable taking ownership of routine SAP support from query through to resolution.
For someone with a solid SAP B1 foundation who wants to build a longer-term career in SAP Business One support, this role offers excellent practical exposure.
Interested?
Send us your CV and tell us briefly about the SAP Business One support work you’ve handled so far. We’d particularly like to know what types of user queries or SAP B1 issues you’ve been responsible for…