Posting Date
10/21/2026
1991 Industrial Dr, Deland, Florida, 32724-2039, United States of America
Insurance Counselor
This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.
Open to candidates in north or South Florida :
North: Daytona/Jacksonville
South: West Palm Beach
This role requires travel to our DaVita clinics in Daytona/Jacksonville or West Palm Beach and surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options.
Travel and in-person patient support may be up to 3-4x per week, Work from home the other days.
Candidate works from home when not traveling to clinics and must reside in West Palm Beach or Daytona/Jacksonville
Travel and in-person patient support is required and may be up to 3-4x per week with variability within area based on patient need.
Bilingual(English/Spanish) preferred
Candidate must be able to squat, walk, and stand for more than 15 minutes, and must be okay with the sight of blood.
Valid driver’s license – Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying to is required, with an acceptable driving record
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. The scope of the Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured.
Conducts patient insurance education while operating within established compliance parameters of the company
Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other…